Senior Director, Production and Tenant Platform Engineering

ABOUT THE ROLE As the Senior Director of Production and Tenant Platform Engineering at GitLab, you will lead the foundational engineering teams responsible for the reliability, scalability, and lifecycle of the GitLab platform. This role brings together two critical domains: the "Tenant Experience" (the operator and customer-facing platform surfaces) and the "Production Engineering" pillars (the underlying infrastructure that powers GitLab.com and our self-managed offerings). Your mission is to evolve GitLab's platform architecture to support massive scale across SaaS, Dedicated, and self-managed environments, ensuring that whether a customer runs in the cloud or on-prem, they experience a platform that is reliable, performant, and easy to operate. WHAT YOU'LL DO As the Senior Director of Production and Tenant Platform Engineering, you will lead a high-performing organization of managers and engineers who own the entire stack, from network infrastructure, fleet management, and cloud cost efficiency to observability, tenant controls, and the upgrade lifecycle. Your responsibilities will include: - Defining and executing a cohesive roadmap that aligns Production Engineering with Tenant Experience, ensuring these investments connect cleanly to support GitLab's multi-tenant and self-managed reality. - Maintaining deep accountability for GitLab's production outcomes, overseeing incident management, alert efficacy, and service-level reliability. - Managing a senior management team, coaching them on performance, hiring, team structure, and execution. - Guiding the technical evolution of the platform, optimizing fleet management and cloud utilization, maturing our observability and self-healing frameworks, and delivering a modern upgrade experience. - Collaborating with Engineering Directors, Product Leaders, and Reliability/Delivery teams to ensure platform investments align with business priorities. - Converting broad organizational goals into actionable roadmaps, making tough trade-off decisions between immediate production stability and long-term architectural health. - Championing initiatives that reduce operational toil, improve the developer/operator experience, and standardize platform interfaces across our modular service architecture. WHAT YOU'LL NEED To succeed in this role, you will need: - Proven experience leading large, distributed engineering organizations (managing managers) within complex, high-scale platform environments. - A track record of owning critical production systems, with deep understanding of the realities of running distributed systems at scale, including incident response, traffic management, capacity planning, and cloud infrastructure costs. - Deep familiarity with large-scale distributed systems, along with various delivery models including containerized and Kubernetes-based platforms, infrastructure-as-code, and the operational challenges of supporting modular services. WHY REMOTE As a remote worker at GitLab, you will have the opportunity to work with a high-performing team of engineers and leaders who are passionate about building technology that transforms how the world develops software. You will be part of a culture that values continuous knowledge exchange, innovation, and impact, and where every voice is valued. BENEFITS - Competitive salary - Comprehensive health plan - Parental leave - Education stipend - Life insurance - Equipment stipend - Flexible schedule