Senior Director of Global Operations

ABOUT THE ROLE We are seeking a Senior Director of Global Operations to lead and build the operational engine that powers Wing's on-demand delivery service at scale. As a key member of our team, you will own the strategy and execution of our drone delivery service as we plan to serve nearly 20 US metros, putting our technology within reach of roughly 40 million people. This role requires a transformation and execution-obsessed leader who excels at managing distributed multi-site operations, scaling a hybrid workforce of full-time employees and third-party contractor/vendor networks, and embedding cutting-edge technology into daily ground execution with our commercial partners. WHAT YOU'LL DO As Senior Director of Global Operations, you will be responsible for architecting, building, and optimizing a highly scalable physical operational delivery model. Your key responsibilities will include: - Developing the team that launches new markets across the US and globe, ensuring existing markets hit operational and strategic OKRs and adhere to aviation protocols. - Collaborating with Partnerships, Commercial Real Estate, BizOps, and Regulatory teams to execute rapid deployment, permitting, setup, and operationalization of drone delivery operating sites and co-located retail sites. - Rigorously monitoring site-level unit economics and bringing best in class operational practices to optimize those levers. - Collaborating with Product, Engineering, Manufacturing, Supply Chain, and Partnerships teams to operationalize new aircraft hardware, software features, and merchant partner integrations. - Building, leading, and scaling a high-performing operations workforce using a mix of labor types (FTEs, large-scale third-party contractors and vendors) while instilling a data-driven culture of accountability, continuous improvement, and operational excellence. - Championing the adoption of AI-driven tools and automated workforce scheduling to optimize site-level labor allocation, forecast drone fleet maintenance needs, and streamline ground diagnostics. - Maintaining compliance with regional aviation regulations, Environmental Health & Safety policies, and local site safety protocols across all field locations. WHAT YOU'LL NEED To be successful in this role, you will need: - 25+ years of progressive operational leadership experience managing hyper-growth physical operations, complex multi-site networks, and last-mile logistics networks. - Strong commercial orientation with deep understanding of operational P&L management, unit economics, labor scheduling optimization, and cost-per-delivery levers. - Proven track record scaling a distributed field operation that is a mix of contractor, vendor, 3PL workforces and FTE teams. - Demonstrated experience integrating advanced technology, AI tools, or algorithmic automation into daily operational workflows to boost labor efficiency and operational uptime. - High-level problem-solving and critical thinking skills with experience balancing rigorous safety/compliance frameworks with aggressive growth timelines. - Proven capability to partner across tech, product engineering, regulatory affairs, and enterprise partnerships teams. - Bachelor's degree in Operations, Engineering, Business, Logistics, or equivalent practical experience. WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere in the US, with opportunities to collaborate with our global team. Wing is a dynamic and innovative company that offers a unique opportunity to shape the future of on-demand delivery. BENEFITS Wing is an equal opportunity employer and offers