Senior Director, Enterprise Delivery and Growth

ABOUT THE ROLE We're seeking a Senior Director, Enterprise Delivery and Growth to lead our Enterprise Solutions team in partnering with North America's largest grocery and retail chains to power their digital commerce through StorefrontPro, FulfillmentPro, CarrotAds, and adjacent software products. As the leader for this software portfolio, you will be accountable for the full retailer experience from first implementation through ongoing growth and renewal. WHAT YOU'LL DO In this highly visible, impact-driven role, you will lead three Director-led organizations: Retailer Delivery, Enterprise Architecture & Engineering, and Retailer Success. You will own the outcomes that matter, including time-to-live, implementation quality and CSAT, adoption velocity, net revenue retention (NRR), and expansion GTV. You will partner closely with Business Development, Product, Engineering, Data Science, and support teams to align roadmaps, operating models, and tooling that reduce complexity and scale outcomes without linear headcount growth. Your responsibilities will include: - Acting as the leader for StorefrontPro, Enterprise API (Fulfillment and Ads), and FoodStorm, owning the software portfolio's business outcomes end to end - Leading and setting the strategic agenda for three Director-led teams: Retailer Delivery, Enterprise Architecture & Engineering, and Retailer Success - Building a senior consultative CS capability by hiring and sponsoring Principal Growth Strategists who engage retailer executives on strategy, merchandising, and operations - Defining and operationalizing the joint BD-CS operating model for enterprise accounts - Setting the strategic standard for enterprise implementations and owning time-to-live as a business lever - Designing the implementation-to-success motion as an intentionally managed lifecycle - Leading the Enterprise Architecture & Engineering organization to drive technical delivery excellence, ecosystem and API adoption, integration quality, and platform reliability across the retailer portfolio - Representing the portfolio narrative to executive leadership and maintaining executive presence with retailer counterparts during high-stakes moments WHAT YOU'LL NEED To be successful in this role, you will need: - 12+ years of enterprise software leadership spanning post-sale functions at a B2B SaaS or enterprise technology company - Direct, accountable leadership of a professional services, implementation, or delivery organization, with demonstrated understanding of org design, quality drivers, and scale failure modes - Direct, accountable leadership of a customer success or account management organization responsible for post-live growth, NRR, and expansion - Ownership of a combined post-sale P&L with $200M+ ARR, accountable across the full customer lifecycle (implementation through renewal/expansion) WHY REMOTE This role is remote across the United States and Canada, with a preference for proximity to Toronto for key cross-functional collaboration. We are a Flex First team, offering flexibility to choose where you do your best work, whether it's from home, an office, or your favorite coffee shop, while staying connected and building community through regular in-person events. BENEFITS We offer a competitive salary and benefits package, including opportunities for professional growth and development in a fast-paced, BD-led commercial environment.