Senior Customer Marketing Manager

ABOUT THE ROLE We are seeking a Senior Customer Marketing Manager to join our team at Twilio. As a key member of our marketing organization, you will play a critical role in shaping the future of customer communications and delivering innovative solutions to hundreds of thousands of businesses worldwide. WHAT YOU'LL DO As a Senior Customer Marketing Manager, you will be responsible for developing and executing customer marketing strategies that drive engagement, retention, and growth. This will involve collaborating with cross-functional teams to create and launch targeted campaigns, analyzing customer data to inform marketing decisions, and identifying opportunities to optimize customer experiences. You will also work closely with our product and sales teams to ensure alignment and maximize the impact of our marketing efforts. WHAT YOU'LL NEED To be successful in this role, you will need a minimum of 5 years of experience in customer marketing, with a proven track record of driving results through data-driven decision making and creative campaign execution. You should have a strong understanding of customer behavior, marketing automation, and analytics tools. Additionally, you will need excellent communication and project management skills, with the ability to work effectively in a fast-paced, remote environment. WHY REMOTE As a remote employee at Twilio, you will have the flexibility to work from anywhere and enjoy a range of benefits that support your work-life balance and career growth. BENEFITS Twilio offers a comprehensive benefits package, including health insurance, parental leave, education stipend, and a generous equipment stipend to support your remote work setup. You will also have access to a range of professional development opportunities, including training and certification programs, to help you grow your skills and advance your career.