Senior Community Manager

ABOUT THE ROLE We're seeking a Senior Community Manager to lead our digital engagement efforts, with a primary focus on managing and growing the dbt Slack community. As a key member of our dbt community team, you'll cultivate a welcoming, high-signal space for data practitioners to connect, learn, and collaborate, partnering with internal teams and community leaders to strengthen member experience, drive participation, and surface community insights. WHAT YOU'LL DO As a Senior Community Manager, you'll be responsible for owning day-to-day operations of the dbt Slack community, ensuring a welcoming, high-signal experience for members worldwide. You'll partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming. Your tasks will include: - Developing and maintaining scalable moderation and support workflows, including Code of Conduct enforcement - Coaching and supporting moderators and community champions, recruiting and onboarding new moderators as the community grows - Creating content systems that keep members informed and activated, such as announcements, highlights, prompts, and community storytelling - Surfacing community insights and member feedback to Product, Marketing, and Support, and closing the loop with the community on outcomes - Monitoring and reporting on key engagement and health metrics, and running experiments to improve them - Managing the community tool stack for digital engagement, including Slack workflows, analytics, knowledge base, integrations, and web portal - Planning for and managing incident response in collaboration with Legal/People/Security as needed - Supporting cross-channel digital engagement efforts beyond Slack to create a cohesive member journey WHAT YOU'LL NEED To succeed in this role, you'll need: - 5+ years of experience in digital community management, online engagement, or community program management in a global or distributed environment - Demonstrated experience owning day-to-day operations for a large online community, including moderation, member support, and community health - Strong understanding of online community dynamics and how to cultivate trust, belonging, and shared purpose at scale - Experience building and improving moderation and support workflows, including Code of Conduct enforcement - Excellent written communication and facilitation skills, with the ability to respond clearly and empathetically, de-escalate issues, and encourage productive conversation - Experience using community tooling and analytics to track engagement, identify trends, and drive improvement - Data-informed decision making, including defining KPIs for engagement and health, measuring impact, and reporting outcomes to stakeholders - Strong cross-functional collaboration skills, partnering effectively with Product, Marketing, Support, and Developer Experience to close the loop with the community - Cultural fluency and sensitivity to differences in communication styles across regions and timezones - High emotional intelligence and comfort navigating complex situations WHY REMOTE As a remote team, we're committed to creating a flexible and inclusive work environment that allows you to thrive. You'll have the opportunity to work with a global team, collaborate with colleagues from diverse backgrounds, and contribute to a company that's shaping the future of data infrastructure. BENEFITS - Competitive salary and benefits package - Flexible schedule and remote work arrangement - Opportunities for professional growth and development - Collaborative and inclusive work environment - Access to cutting-edge technology and