Senior Account Manager

ABOUT THE ROLE We're seeking a Senior Account Manager to serve as the primary relationship owner for Coinbase Institutional's highest-priority clients. As a key member of the STP Account Management team, you'll be responsible for ensuring clients maximize the value of the Coinbase Prime platform across custody, trading, staking, and stablecoin services. WHAT YOU'LL DO As a Senior Account Manager, you'll own end-to-end client coverage for complex institutional accounts, including asset managers, banks, and corporates. Your responsibilities will include: - Owning a book of high-priority institutional client relationships, from onboarding through ongoing account management, ensuring clients are fully integrated and actively using the Coinbase Prime product suite. - Driving client adoption and trading volume growth by identifying upsell and cross-sell opportunities across custody, trading, staking, and stablecoin services. - Partnering with Sales, Trading, Legal, Compliance, and Operations to resolve complex client needs, coordinate onboarding, and deliver client-centric solutions. - Leading product demonstrations and technical walkthroughs with clients, serving as the subject matter expert on Coinbase's institutional capabilities and platform features. - Executing disciplined pipeline and account management in CRM, including triaging incoming requests, prioritizing by impact, and driving issues through to resolution with limited escalation. - Shaping Coinbase's institutional product roadmap by distilling client feedback, surfacing feature requests, and translating usage patterns into actionable insights for Product and Engineering. WHAT YOU'LL NEED To be successful in this role, you'll need: - 8+ years of experience managing institutional client relationships in financial services, cryptocurrency exchanges, or fintech, with demonstrated ownership of complex, multi-product accounts. - A track record of driving measurable growth in client adoption, trading volume, or revenue within an assigned book of business. - Direct experience managing full client lifecycles for institutional products, including onboarding, integration support, and ongoing coverage. - Proven ability to coordinate across Sales, Operations, Legal, and Product teams to resolve complex client issues and deliver results without direct authority. - Professional fluency in Mandarin (spoken and written) in addition to English. - Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. WHY REMOTE Coinbase is a remote-first company, with quarterly in-person working sessions called "surges" to bring teams together. This role requires a high level of autonomy and self-motivation, as well as excellent communication and collaboration skills to work effectively with remote teams. BENEFITS Coinbase offers a competitive total compensation package, including a target annual base salary of $247,000 (excluding equity and bonus), as well as eligibility for equity, bonus, and benefits (including medical, dental, and vision).