Senior Account Manager - Client Services

ABOUT THE ROLE Later, the world's most intelligent influencer marketing company, is seeking a Senior Account Manager to act as a trusted advisor and strategic partner to our customers. As a key member of our Client Services team, you will own the success of a portfolio of influencer marketing clients, ensuring campaigns deliver measurable ROI and long-term value. WHAT YOU'LL DO In this high-impact role, you will combine strategic consulting, campaign execution, and relationship management to help customers achieve their marketing goals. Your responsibilities will include: - Owning a portfolio of customer relationships from onboarding through renewal, ensuring adoption, satisfaction, and retention. - Acting as a trusted advisor by providing strategic recommendations that align influencer programs with customer business goals. - Leading strategic business reviews (SBRs) and campaign wrap reports, delivering insights that shape future strategy. - Overseeing influencer campaign delivery from kickoff through reporting, ensuring content quality, on-time execution, and alignment to KPIs. - Partnering with customers on post-sale strategy, sharing best practices and actionable insights to optimize performance. - Managing budgets, contracts, and deliverables with precision, providing transparent updates and proactive issue resolution. - Project managing campaigns by delegating executional tasks to Coordinators/Co-Ops, while serving as a mentor and coach. - Collaborating cross-functionally with Sales, Strategy, Research, and Product teams to deliver seamless client experiences. - Representing the customer and influencer voice internally, escalating insights and feedback to shape platform and service improvements. - Analyzing campaign performance data to generate actionable insights for customers and internal teams. - Identifying risks and opportunities early, providing proactive solutions to drive stronger results. - Contributing to evolving best practices as the influencer marketing industry and Later's platform capabilities grow. WHAT YOU'LL NEED To succeed in this role, you will require: - Strong strategic consulting and campaign execution skills, with a proven track record of delivering results. - Excellent relationship management and communication skills, with the ability to build trust and rapport with customers. - Strong analytical and problem-solving skills, with the ability to analyze campaign performance data and identify areas for improvement. - Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and deadlines. - Strong collaboration and teamwork skills, with the ability to work effectively with cross-functional teams. WHY REMOTE As a remote team member, you will have the flexibility to work from anywhere, at any time, as long as you have a reliable internet connection. This role is ideal for those who value flexibility and autonomy, and are self-motivated and disciplined. BENEFITS - Competitive salary and bonus structure. - Comprehensive health plan, including medical, dental, and vision coverage. - Generous parental leave policy, including paid time off for new parents. - Education stipend to support ongoing learning and professional development. - Flexible schedule, with the ability to work from anywhere. - Opportunity to work with a talented and diverse team, and contribute to the growth and success of a leading influencer marketing company.