Sales Development Representative

ABOUT THE ROLE Twilio is redefining how businesses communicate by providing a unified cloud platform that powers messaging, voice, video, and authentication services worldwide. As a Sales Development Representative you will be the first point of contact for prospective customers, driving the early stages of the sales cycle and ensuring a steady flow of qualified opportunities into the account executive pipeline. Your work will directly influence the growth of Twilio’s customer base and the adoption of our APIs across industries, from fintech to healthcare. In a fast‑paced, data‑driven environment, you will collaborate closely with marketing, product, and engineering teams to craft targeted outreach strategies that resonate with diverse buyer personas. WHAT YOU'LL DO - Identify and engage potential customers through outbound calls, emails, and social media, leveraging Twilio’s CRM and sales automation tools. - Qualify leads by assessing business needs, budget, timeline, and technical fit, ensuring alignment with Twilio’s value proposition. - Conduct discovery conversations that uncover pain points and map solutions to Twilio’s product portfolio. - Maintain accurate, real‑time records of interactions in Salesforce, contributing to forecasting and pipeline visibility. - Collaborate with account executives to schedule and support discovery meetings, ensuring a smooth handoff of qualified prospects. - Analyze outreach metrics, iterate messaging, and share insights with the broader sales and marketing teams to optimize campaign performance. WHAT YOU'LL NEED - 1–2 years of experience in B2B sales or inside sales, preferably in SaaS or cloud communications. - Proven track record of meeting or exceeding outreach and qualification targets. - Strong verbal and written communication skills, with the ability to articulate technical concepts to non‑technical audiences. - Comfortable using CRM systems (Salesforce preferred), marketing automation, and productivity tools (Gmail, Outlook, Slack). - Demonstrated ability to work independently, manage a high volume of daily activities, and thrive in a remote, distributed environment. - A curious, solution‑oriented mindset with a passion for learning about emerging communication technologies. WHY REMOTE Twilio’s remote culture is built on trust, autonomy, and asynchronous collaboration. Teams across time zones share knowledge through real‑time chat, recorded video updates, and collaborative documents, allowing you to work when you are most productive while staying connected to colleagues worldwide. Flexible scheduling means you can balance personal commitments and peak performance hours, and you’ll have the freedom to structure your day around the needs of your prospects and teammates. Twilio’s remote-first approach also supports a healthy work‑life balance, fostering creativity and innovation from any location. BENEFITS Twilio offers a comprehensive benefits package that includes medical, dental, and vision coverage for employees and their families; a competitive paid time off program with unlimited vacation for qualifying roles; a remote work stipend to support home‑office setup; a generous learning and development budget; and equity participation for eligible employees. Additional perks include wellness programs, mental health resources, and regular virtual team events. Twilio’s commitment to employee growth and well‑being ensures that you can thrive professionally while enjoying the flexibility of a remote career.