Sales Advisor

ABOUT THE ROLE The Sales Advisor at H&M is a frontline ambassador for our brand, delivering a seamless, personalized shopping experience to customers across the globe. In a fully remote capacity, you will guide shoppers through our digital platforms, ensuring they find the right products and feel confident in their choices. Your role supports H&M’s mission to make fashion accessible, sustainable, and inclusive while driving sales and fostering brand loyalty. You will collaborate with marketing, merchandising, and logistics teams to translate in‑store excellence into an outstanding online presence. WHAT YOU'LL DO You will respond to customer inquiries via chat, email, and social media, providing expert styling advice and product recommendations. You will process orders, resolve issues, and follow up to ensure complete customer satisfaction. You will maintain up‑to‑date knowledge of new collections, promotions, and sustainability initiatives to share with shoppers. You will collaborate with cross‑functional teams to relay customer feedback, suggest product improvements, and contribute to merchandising decisions. You will support remote store operations by assisting with inventory updates, visual merchandising guidelines, and opening/closing procedures communicated through digital tools. You will represent H&M’s values in every interaction, creating a welcoming, inclusive environment that reflects our brand promise. WHAT YOU'LL NEED You have 1‑3 years of customer service experience in fashion, retail, or a related field, with a proven track record of meeting or exceeding sales targets. You possess strong communication skills, both written and verbal, and can convey complex product information in an engaging, approachable manner. You are comfortable using CRM systems, live‑chat platforms, and basic analytics tools to track performance and customer insights. You demonstrate a passion for fashion, staying current with trends and sustainability practices that resonate with our diverse customer base. You thrive in a collaborative, fast‑paced environment, adapting quickly to new processes and technology. You are self‑motivated, organized, and able to manage your schedule independently while meeting key performance indicators. WHY REMOTE H&M’s distributed workforce is built on asynchronous collaboration, enabling team members to work from any location while staying connected through shared digital tools and regular virtual huddles. The remote model offers flexible scheduling, allowing you to balance professional responsibilities with personal commitments while maintaining high productivity. Our culture values autonomy, continuous learning, and open communication, ensuring that every Sales Advisor can contribute meaningfully regardless of time zone. BENEFITS Competitive health and dental coverage, including mental health resources. Paid time off and flexible holiday scheduling to support work‑life balance. Remote work stipend to offset home‑office expenses. Annual learning budget for courses, certifications, and industry events. Employee discount across all H&M Group brands, plus exclusive access to new collections. Comprehensive wellness program, including fitness subsidies and wellness apps.