Risk Operations Analyst (Mandarin Speaking)

ABOUT THE ROLE We are seeking a highly experienced Risk Operations Analyst to join our industry-leading global fraud operations team at Stripe. As a Risk Operations Analyst, you will be responsible for conducting onboarding, as well as periodic risk reviews and investigations related to fraud, supportability, and compliance requirements for our Greater China users. This role requires a deep understanding of risk analysis in fraud, compliance, or user policy/TOS, as well as excellent analytical skills, the ability to engage directly with users via email/live calls, and experience leading process improvement initiatives in a highly cross-functional and collaborative environment. WHAT YOU'LL DO As a Risk Operations Analyst, you will conduct unified risk reviews for Greater China users at onboarding, investigating and identifying fraud, compliance, and policy risks. You will work directly with users and go to market to build context into business models, validate documentation, and assess supportability. You will also conduct periodic investigations on high-risk accounts to identify and mitigate fraudulent or other high-risk behaviors. Additionally, you will identify gaps in current systems, policies, and strategies, and recommend enhancements and process improvements to mitigate emerging risks and build for scale through a collaborative approach with stakeholders. WHAT YOU'LL NEED To be considered for this role, you must have at least 4 years of experience conducting complex risk investigations. You should also have a minimum of 1 year of experience in leading risk-related projects or initiatives, while effectively collaborating with cross-functional stakeholders. Experience using data to propose creative solutions to both tactical and strategic problems is also essential. You should have a creative mindset, strong team orientation, and exceptional problem-solving capabilities. A willingness and ability to challenge the status quo and propose improvements, as well as an aptitude for approaching challenges from the user's perspective while maintaining a pragmatic and solutions-oriented approach, are also required. Professional fluency in both written and verbal Mandarin communication is necessary, as this role is responsible for conducting onboarding, as well as periodic risk reviews and investigations related to fraud, supportability, and compliance requirements for Stripe's Greater China users. WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and be part of a global team that is dedicated to increasing the GDP of the internet. You will have the opportunity to work on complex and challenging projects, collaborate with cross-functional stakeholders, and contribute to the growth and success of Stripe. BENEFITS Stripe offers a comprehensive benefits package, including a competitive salary, flexible schedule, health plan, parental leave, education stipend, life insurance, and equipment stipend.