Retail Store Associate

ABOUT THE ROLE Rowan is expanding its customer‑centric brand into a fully digital experience, and we are looking for a Retail Store Associate who can deliver the same warmth and expertise from anywhere. In this role you will become the face of Rowan’s online storefront, guiding customers through product selections, virtual piercing consultations, and post‑purchase care. You will collaborate with the Studio Manager, Studio Nurse Piercers, and the e‑commerce team to ensure that every online interaction reflects Rowan’s commitment to quality, safety, and style. Your work will help grow our brand, increase customer loyalty, and drive revenue in a fast‑moving, tech‑enabled retail environment. WHAT YOU'LL DO You will greet visitors on our live chat and video call platforms, offering personalized styling advice and product recommendations that match each customer’s taste and lifestyle. You will process orders, handle returns and exchanges, and maintain accurate digital inventory records. You will coordinate with the Studio Nurse Piercers to schedule virtual piercing consultations and provide detailed after‑care instructions. You will contribute to our content strategy by creating engaging product descriptions, social media posts, and email campaigns that showcase Rowan’s latest collections. You will monitor customer feedback, resolve issues promptly, and use data insights to recommend improvements to the online shopping experience. You will support the Studio Manager by participating in weekly virtual meetings, training sessions, and performance reviews. WHAT YOU'LL NEED A minimum of one year of retail or customer‑service experience, preferably in a jewelry or lifestyle brand, is required. You must be comfortable using POS systems, CRM software, and basic analytics tools. Strong communication skills, both written and verbal, are essential, as is the ability to explain technical product details in an accessible way. You should be self‑motivated, organized, and able to manage multiple priorities in a remote setting. Basic math skills for handling transactions and inventory counts are required. You must be willing to work flexible hours, including evenings, weekends, and occasional holidays, to accommodate a diverse customer base. A reliable internet connection, a quiet workspace, and a professional appearance for video interactions are mandatory. A passion for jewelry, an eye for style, and a genuine enthusiasm for helping people are must‑haves. WHY REMOTE Rowan’s remote culture empowers employees to blend work with life, offering a fully asynchronous environment that respects personal time while maintaining high performance. You will have the freedom to design your own schedule around peak customer traffic and your personal commitments. Our distributed team collaborates through secure video, chat, and project‑management tools, ensuring that you stay connected, supported, and engaged from wherever you choose to work. The flexibility of remote