Renewals Specialist

ABOUT THE ROLE We are seeking a driven and results-oriented Renewals Specialist to join our Renewals Team in the Americas region. As a Renewals Specialist at MongoDB, you will play a key part in delivering a world-class renewal experience for our customers while driving strong retention outcomes for MongoDB's business. WHAT YOU'LL DO As a Renewals Specialist, you will be responsible for managing the renewal process for our customer base, ensuring the seamless continuation of their partnerships with MongoDB and maintaining strong customer relationships. Your key responsibilities will include: - Proactively managing the end-to-end renewal process for assigned customer accounts, owning timelines, coordination, and execution to drive strong retention outcomes - Working on upcoming renewals and engaging with customers 120 days in advance to secure timely renewals - Preparing renewal quotes and contracts, ensuring accuracy and compliance with company policies - Building and maintaining strong relationships with customers to understand their usage, needs, and challenges - Acting as a trusted advisor to customers, providing insights and solutions to maximize the value they receive from MongoDB - Utilizing data and reporting tools to track renewal performance, forecast renewals, and identify at-risk accounts - Providing regular updates to the management team on renewal status and key metrics - Collaborating with the sales, customer success, and other internal stakeholders to ensure a coordinated approach to renewals WHAT YOU'LL NEED To succeed in this role, you will need: - 1+ years of experience in a customer-facing sales or revenue role within a fast-paced, competitive environment - Demonstrated experience owning deals or commercial outcomes through close, including renewals, expansions, or contract execution - A track record of strong performance against defined targets, metrics, or goals - Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally - Strong problem-solving, organization, and negotiation skills - Ability to work in a fast-paced, dynamic environment with multiple opportunities to be managed at the same time - Talent for building solid relationships with internal and external stakeholders - Self-motivated with a strong drive to succeed - Prior exposure to database, cloud, and infrastructure technology is a plus WHY REMOTE As a remote Renewals Specialist, you will have the flexibility to work from anywhere and enjoy a hybrid working model. This role is open to candidates based in the Americas region. BENEFITS MongoDB offers a range of benefits to support your personal and professional growth, including: - Generous and competitive benefits, including parental leave, fertility and wellbeing support - Best-in-breed sales trainings, including our comprehensive GTM Academy and development programs - A friendly and inclusive workplace culture - Opportunities for career development and growth within a supportive and enriching culture