Renewals Manager

ABOUT THE ROLE Hightouch is a leading Agentic Marketing Platform that empowers marketers to build and ship end-to-end campaigns themselves. We're a remote-friendly company based in San Francisco, backed by top investors, and trusted by leading enterprises like Domino's, Spotify, and PetSmart. Our mission is to help customers leverage data and AI to grow their businesses. We're looking for a Renewals Manager to join our Customer Success organization. As a Renewals Manager, you will be responsible for providing best-in-class strategic renewal management and execution across a portfolio of existing Hightouch customers. You will serve as the main point of contact for contract extension with Hightouch, fostering trust, satisfaction, and engagement across your assigned accounts. WHAT YOU'LL DO As a Renewals Manager, you will develop and execute the renewal strategy for your portfolio, owning the end-to-end renewal process, negotiation, and contract terms. You will partner with Account Executives to ensure customers realize the value of their investment and demonstrate the value differentiation of Hightouch versus competitors. Your responsibilities will include: - Driving adoption and user engagement with Account Managers to aid in renewal efforts - Qualifying, quoting, and closing renewals through Salesforce processes - Identifying customer needs and demonstrating account management capabilities to guide renewal closure - Executing win/win negotiation strategies to maximize contract value while protecting and enhancing customer trust - Understanding Hightouch's Licensing Model to provide customer assistance in licensing discussions - Maintaining and updating a rolling forecast of your territory and communicating any risks or opportunities WHAT YOU'LL NEED To succeed in this role, you will need: - Strong communication and negotiation skills - Ability to manage multiple accounts and prioritize tasks effectively - Experience with Salesforce and licensing models - Strong analytical and problem-solving skills - Ability to work in a fast-paced environment and meet deadlines WHY REMOTE As a remote-friendly company, we offer the flexibility to work from anywhere. Our team operates with a focus on making a meaningful impact for our customers, and we believe in approaching challenges with a first-principles thinking mindset, moving quickly, and treating each other with compassion and kindness. BENEFITS - Competitive salary: $120,000 - $150,000 per year - Equity package - Comprehensive health plan - Parental leave - Education stipend - Flexible schedule - Life insurance - Equipment stipend