Renewal Specialist

ABOUT THE ROLE The Renewal Specialist at Klaviyo plays a critical role in retaining and expanding customer relationships by ensuring clients continue to see value in Klaviyo's platform. This position involves managing a portfolio of customer renewals, supporting retention efforts, and helping customers continue to realize value from Klaviyo's platform. WHAT YOU'LL DO As a Renewal Specialist, you will be responsible for managing the end-to-end execution of customer renewals, ensuring timely contract completion and supporting customer retention goals. You will build and maintain relationships with customer stakeholders, providing a positive and professional renewal experience while addressing customer questions and concerns. You will also partner closely with internal teams to support renewal execution and identify potential growth opportunities. Additionally, you will maintain accurate renewal forecasts, pipeline tracking, and CRM hygiene to support business visibility and planning. WHAT YOU'LL NEED To be successful in this role, you will require 2-5 years of experience in renewals, account management, customer success, sales support, or another customer-facing role, preferably within enterprise software or SaaS. You will need strong interpersonal, written, and verbal communication skills, as well as the ability to build effective working relationships internally and externally. You will also need to be able to manage multiple priorities and deadlines in a fast-paced environment with strong attention to detail. WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and enjoy a better work-life balance. You will also have the opportunity to work with a talented team of individuals who share your passion for customer success and retention. BENEFITS Klaviyo offers a comprehensive range of health, welfare, and wellbeing benefits, including participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.