Renewal Manager, Mid-market (Individual Contributor)

ABOUT THE ROLE We are seeking a Renewals Manager (Individual Contributor) to lead all aspects of Mid-market customer renewals and drive long-term retention and growth at Elastic, the Search AI company. This individual contributor role is a key part of our customer success organization, passionate about ensuring timely renewals, identifying upsell opportunities, and reinforcing Elastic’s value with our largest customers. WHAT YOU'LL DO As a Renewals Manager, you will be responsible for running a portfolio of Mid-market customer accounts, engaging proactively with customers a minimum of 180 days before renewal to secure continued partnerships. This includes driving the complete renewal cycle from forecasting and negotiation to closure, ensuring a flawless customer experience. You will also identify and qualify expansion and upsell opportunities during renewal discussions, collaborating with account executives and customer success managers as needed. Additionally, you will build positive relationships with customer stakeholders and articulate the ongoing value of Elastic’s AI-powered search solutions. WHAT YOU'LL NEED To be successful in this role, you will need proven success managing Mid-market renewals or account portfolios in a SaaS subscription environment. You should have a deep understanding of renewal and retention processes, including forecasting, risk mitigation, and negotiation. Excellent communication and relationship-building skills across technical and executive audiences are essential. You should also be able to independently manage multiple renewal cycles and prioritize strategic engagements effectively. Knowledge of Salesforce and data management standards is a plus. WHY REMOTE As a distributed company, Elastic values diversity and flexibility. We strive to provide an inclusive culture that celebrates different perspectives, experiences, and backgrounds. This role is designed to be performed remotely, offering the flexibility to work from anywhere and craft your calendar with flexible locations and schedules. BENEFITS At Elastic, we take care of our people. We offer a range of benefits to support your well-being and career growth, including: * Competitive pay based on the work you do here and not your previous salary * Health coverage for you and your family in many locations * Ability to craft your calendar with flexible locations and schedules for many roles * Generous number of vacation days each year * Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service * Up to 40 hours each year to use toward volunteer projects you love * Embracing parenthood with minimum of 16 weeks of parental leave We are an equal opportunity employer and are committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.