Relationship Manager, Mid Market (LATAM)

ABOUT THE ROLE We are seeking a highly motivated and experienced Relationship Manager to lead the growth and expansion of our business in Latin America. As a key member of our team, you will be responsible for driving Intercom's growth and managing existing relationships within the LATAM region. This is an exciting opportunity to join a world-class sales organization and contribute to the overall growth of our global Enterprise business. WHAT YOU'LL DO As a Relationship Manager, you will be responsible for developing and maintaining strong relationships with existing clients, identifying opportunities for upselling and cross-selling Intercom's solutions. Your key responsibilities will include: - Developing and maintaining strong relationships with existing clients to ensure client satisfaction and uncover expansion opportunities - Providing timely and accurate forecasts and clear visibility on revenue performance - Maintaining up-to-date knowledge of our evolving products and processes - Creating tailored demonstrations for clients - Partnering with regional partners to co-sell into and expand shared accounts - Engaging in team development and mentoring - Representing the voice of the customer to cross-functional partners - Contributing to the overall growth of the global Enterprise business - Developing and presenting growth plans - Networking within accounts to connect with key stakeholders and influence decisions - Participating in virtual and in-person events to showcase our solutions and represent the company - Willingness to travel in market - Successfully negotiating contracts with procurement to protect our book of business WHAT YOU'LL NEED To be successful in this role, you will need: - 4+ years of experience in a closing role - 2+ years of SaaS experience selling similar products - Proficiency in Portuguese, with fluency in Spanish also preferred - Interest in AI and its role in transforming customer service and experience - Strong sales instincts and track record hitting and exceeding quota - Ability to work closely with the Customer Success team to ensure clients are receiving maximum value from Intercom's products and services - Excellent written and verbal communication skills, with strong presentation skills - Comfortable operating and problem-solving in a fast-moving organization - Exhibits a growth mindset, intellectual curiosity, and ambition - Excellent attention to detail - Desire to deeply understand clients and their businesses - Ability to collaborate with Manager, CSM, SE, AE, and other teams to strategize and provide best-in-class support WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere while still being part of a dynamic and growing organization. You will be expected to work independently and manage your time effectively to meet the demands of the role. BENEFITS We offer a competitive salary and meaningful equity, comprehensive medical, dental, and vision coverage, regular compensation reviews, unlimited access to Claude Code and best-in-class AI tools, flexible paid time off policy, paid Parental Leave Program, 401k plan and match, and paid virtual events.