Program Manager II

ABOUT THE ROLE We are seeking a highly skilled Program Manager II to join our Commercial Program Management team at Instacart. As a Program Manager II, you will play a critical role in supporting key initiatives across Commercial teams, driving cross-functional programs from concept through launch and scale. You will bring structure to complex initiatives, ensure alignment across teams, and help translate business priorities into effective execution. WHAT YOU'LL DO As a Program Manager II, you will be responsible for supporting systems-level programs, project and program management, AI-driven process design and scale, and go-to-market strategy and execution. Your key responsibilities will include: - Contributing to programs that span multiple systems, including developing project plans, supporting cross-functional work streams, and ensuring the success of key business objectives. - Flagging risk identification, dependency tracking, issue identification, and change management on projects and programs. - Utilizing AI tools, such as Claude and Gemini, and having a strong understanding of how to apply them to program management workflows. - Designing and scaling programs using AI tools to reduce manual work, improve consistency, and increase speed to execution. - Helping to identify and escalate issues across systems where ownership is distributed. - Driving cross-functional program accountability on behalf of Brand Partnerships and other commercial teams, ensuring critical deliverables are clearly owned, prioritized, and executed against business outcomes. - Supporting automation development, including knowledge management resources, issue tracking and escalation workflows, documentation, and process standardization. - Tracking program health, risks, and dependencies, and ensuring stakeholders have clear updates and visibility into progress. - Proactively surfacing blockers and supporting resolution. - Owning the design and continuous improvement of process and programs to support commercial goals. - Driving alignment with cross-functional team OKRs, roadmaps, and prioritizations. - Assisting in planning and executing go-to-market strategies for product launches and partnerships. - Tracking launch readiness, dependencies, and key milestones. - Partnering with Brand Partnerships and Enablement teams to support execution in-market. - Creating automation workflows that foster visibility across teams. - Helping to identify gaps in process, ownership, and alignment. - Contributing to building frameworks and processes to support scalable execution. WHAT YOU'LL NEED To be successful in this role, you will need to have: - A strong background in program management, with experience in supporting cross-functional teams and driving business outcomes. - Excellent communication and project management skills, with the ability to work effectively with stakeholders at all levels. - Strong analytical and problem-solving skills, with the ability to identify and escalate issues across systems. - Experience with AI tools, such as Claude and Gemini, and a strong understanding of how to apply them to program management workflows. - Ability to design and scale programs using AI tools to reduce manual work, improve consistency, and increase speed to execution. - Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. WHY REMOTE At Instacart, we are a Flex First team, which means that we offer flexibility and autonomy to our employees. We believe that this approach allows our employees to do their best work and achieve a better work-life balance. As a remote employee, you will have the