Professional Services Program Manager

ABOUT THE ROLE As a Professional Services Program Manager at GitLab, you will lead the delivery of complex, multi-workstream services engagements for some of our largest and most strategic customers. This is a strong opportunity to shape how customers adopt GitLab at scale and help them realize meaningful business value through effective program leadership. WHAT YOU'LL DO You will be responsible for leading the delivery of multi-workstream professional services engagements, maintaining a consistent focus on measurable customer outcomes and business value realization throughout the program lifecycle. Your key responsibilities will include: Leading delivery of multi-workstream professional services engagements for large and strategic customers Building strong relationships with customer stakeholders, including executive leaders, program and project managers, engineering, development, and security teams Developing and applying a delivery methodology that uses agile and project management best practices Creating and continuously communicating program roadmaps, dependencies, milestones, and deliverables across connected projects Managing stakeholder expectations and securing approval on major milestones, decisions, and delivery plans Defining program strategy, including business justification, expected benefits, in-scope and out-of-scope work, timelines, schedules, resources, stakeholders, and success criteria Establishing core program structures such as RACI charts, work breakdown structures, communication plans, and escalation paths Developing and maintaining revenue forecasts for assigned programs Leading change management activities across programs Working closely with Engagement Managers and Delivery Managers to support program scoping, review delivery assumptions, and help improve project management processes WHAT YOU'LL NEED To be successful in this role, you will need: Experience leading complex programs with multiple interdependent projects, stakeholders, and timelines Strong skill in program planning, forecasting, reporting, and communicating delivery metrics clearly to internal and external stakeholders Top Secret Security Clearance (a plus) PMI Certification(s) or similar industry certifications (a plus) Ability to organize, monitor, and manage long-term project budgets, schedules, risks, and dependencies Proven ability to build collaborative relationships with customers and partner effectively with Engagement Managers, Architects, and delivery teams Working knowledge of agile and other project management approaches Ability to develop long-term plans that support customer adoption, transformation, and successful delivery outcomes Domain familiarity with one or more of the following: data migrations, software implementations, IT application modernization or transformation, or end-user training programs A continuous improvement mindset, with a track record of collaborating with peers and leadership to identify inefficiencies, propose process improvements, and drive meaningful changes to delivery practices and team operations WHY REMOTE As a remote worker, you will have the flexibility to work from anywhere and enjoy a better work-life balance. You will also have access to a global team of professionals who share your passion for delivering exceptional results. BENEFITS At GitLab, we offer a comprehensive benefits package that includes: Health plan Parental leave Education stipend Life insurance Equipment stipend Flexible schedule