Professional Services Consultant - EMEA

ABOUT THE ROLE As a Professional Services Consultant - EMEA, you will play a critical role in helping organizations implement, adopt, and scale their use of Pendo. This position is a key part of the broader Strategy & Transformation organization, and will involve leading customer engagements to help them connect Pendo to measurable business outcomes and sustainable operating practices. WHAT YOU'LL DO As a Professional Services Consultant, you will be responsible for leading customer onboarding and implementation, use case discovery, product enablement, and custom services delivery. This will involve guiding customers through the installation readiness, use case discovery, implementation, enablement, and activation activities that help them achieve meaningful outcomes with Pendo. You will also be responsible for managing multiple concurrent engagements, maintaining quality, customer satisfaction, and delivery timelines. Additionally, you will build trusted relationships with customer stakeholders, from day-to-day practitioners to executive sponsors, and drive measurable business results tied to the goals established at the outset of each engagement. WHAT YOU'LL NEED To be successful in this role, you will need 3+ years of experience in consulting, implementation, customer success, professional services, or another customer-facing SaaS role. You will also need foundational to intermediate proficiency in CSS and HTML, with the ability to contribute to technical implementation work such as in-app tagging, Pendo installation, and guide building. Proficiency in JavaScript, Python, or Node.js, with the ability to write production-quality backend code, is also required. You will need experience working with REST APIs, webhooks, and event-driven architectures, as well as strong project management and organizational skills. Strong communication, facilitation, and stakeholder management skills across customer audiences are also essential. WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and will be part of a global team. You will be expected to be highly self-motivated and able to work independently, with regular communication with the team and management. BENEFITS Pendo offers a comprehensive benefits package, including a competitive salary, flexible schedule, and opportunities for professional growth and development. You will also have access to a range of benefits, including health insurance, parental leave, and education stipend.