Process Risk and Compliance Operations Manager

ABOUT THE ROLE As a Process Risk and Compliance Operations Manager at Airbnb, you will play a critical role in shaping the company's risk frameworks, risk registry, and executive risk narratives for Community Support. You will be responsible for translating investigative findings, AI/ML model outputs, operational signals, and emerging threats into decisions and actions that protect Airbnb. This is a new team and you will have the opportunity to shape its development, taking on a growing leadership role over time. WHAT YOU'LL DO As a Process Risk and Compliance Operations Manager, you will: - Own the strategic design and continuous evolution of risk frameworks, the risk registry, and executive risk narratives for Community Support. - Partner closely with the Insider Threat program to ensure that investigative outcomes are contextualized within the broader risk ecosystem. - Serve as the program manager for systemic root cause resolution, ensuring that when investigations, incidents, or risk assessments reveal structural vulnerabilities, those root causes are tracked, assigned, resourced, and driven to completion across the organization. - Act as a risk steward for AI systems that touch Community Support, leading governance and discussions of the implications of deploying AI in high-stakes decision-making environments. - Design and own the CS Risk Appetite Framework, define guardrails, escalation triggers, and pre-approved response actions. - Own and evolve the CS Risk Registry as a living strategic instrument. - Develop and stress-test risk assessment standards, including key risk indicators (KRIs), risk typologies, and emerging threat hypotheses. - Support the evolution of models and processes used in detection triage and investigation. - Establish ongoing governance cadences, including risk review boards, quarterly risk assessments, and challenge sessions. WHAT YOU'LL NEED To be successful in this role, you will need: - Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights. - Excellent communication and collaboration skills, with the ability to work closely with cross-functional teams. - Experience in risk management, compliance, or a related field. - Strong program management skills, with the ability to design and implement complex programs. - Experience with AI and automation, and the ability to ask the right questions of technical teams. WHY REMOTE As a remote employee at Airbnb, you will have the flexibility to work from anywhere and will be part of a globally distributed team. You will have the opportunity to work with a talented team of professionals who are passionate about creating a safe and secure community for our hosts and guests. BENEFITS Airbnb offers a range of benefits to its employees, including: - Competitive salary and bonus structure - Comprehensive health insurance - Generous parental leave policy - Education stipend - Life insurance - Equipment stipend - Flexible schedule - Opportunities for professional growth and development