Post Office Manager

ABOUT THE ROLE The Post Office Manager at Shoppers Drug Mart will be the strategic leader of our full‑service postal operations, ensuring that every courier, parcel, and money transfer experience exceeds customer expectations. In a remote capacity, you will coordinate with local store teams, drive revenue growth, and uphold the brand’s core values across a distributed network of retail locations. Your leadership will enable our associates to deliver reliable, secure postal services while maintaining the highest standards of customer care and operational efficiency. WHAT YOU'LL DO You will design and implement remote training programs that empower postal staff to execute cash handling, parcel processing, and customer service with precision. You will monitor key performance indicators, analyze trends, and recommend process improvements that enhance profitability and reduce shrinkage. You will collaborate with store managers and the corporate loss prevention team to enforce compliance with security protocols and regulatory requirements. You will conduct virtual performance reviews, provide constructive feedback, and coach associates to achieve their full potential. You will serve as the primary point of contact for escalated customer issues, ensuring timely resolution and continuous improvement. You will manage scheduling, staffing, and workload distribution across multiple locations, leveraging technology to maintain seamless operations. WHAT YOU'LL NEED You bring at least five years of retail or postal service management experience, with a proven track record of driving revenue and maintaining cash integrity. You possess strong analytical skills, enabling you to interpret data, forecast demand, and optimize resource allocation. Your communication style is clear, concise, and adaptable to virtual and in‑person contexts. You are comfortable using collaboration tools such as Teams, Zoom, and shared dashboards to coordinate with distributed teams. You have a customer‑centric mindset, consistently seeking ways to exceed expectations and resolve conflicts. You thrive in a flexible schedule, managing night and weekend shifts as required, and you are committed to fostering a culture of accountability and continuous learning. WHY REMOTE Shoppers Drug Mart embraces a distributed, asynchronous culture that empowers managers to work from anywhere while staying connected through real‑time communication platforms. The remote model offers a flexible schedule that balances professional responsibilities with personal commitments, allowing you to operate during hours that best suit your productivity rhythms. You will have access to the same robust support systems as on‑site managers, including virtual coaching, peer networks, and corporate resources, ensuring you never feel isolated. This approach not only enhances work‑life harmony but also attracts top talent from across the country, enriching our organization with diverse perspectives. BENEFITS Competitive hourly compensation ranging from $18.20 to $20.55, commensurate with experience and geographic considerations. Comprehensive health coverage, including medical, dental, and vision plans. Generous paid time off, including vacation, sick leave, and personal days. A remote work stipend to support home office setup and utilities. A dedicated learning budget for professional development, including access to Shoppers Drug Mart Academy courses and external training programs. Flexible benefits options, such as a retirement savings plan and employee assistance resources. A supportive, inclusive workplace that values diversity, equity, and belonging, with accommodations available for employees with disabilities.