People Solutions Coordinator (fixed term)

ABOUT THE ROLE As a People Solutions Coordinator, you will play a pivotal role in supporting the overall employee lifecycle and optimizing processes to align with business needs at Braze. This is a fixed-term position that will last for 13 months. You will be part of the Braze People team, reporting to the Team Lead, People Solutions, and working closely with all functions across the People Department. WHAT YOU'LL DO As the People Solutions Coordinator, your key responsibilities will include: Maintaining a thorough understanding of Braze's HR policies, procedures, and local employment laws, ensuring compliance with a focus on Brazil and US requirements. Supporting the employee lifecycle by executing key processes in Workday, including onboarding and employee changes, while ensuring accuracy and integrity of employee data. Serving as the first point of contact for global employee inquiries through our ticketing system, delivering timely, high-quality support in line with our SLAs. Partnering with cross-functional People teams to route and escalate inquiries as needed, ensuring timely and efficient resolution. Collaborating with team members and management to identify opportunities for process improvement. Supporting the People team with ad-hoc projects and operational processes, including background checks, work authorization checks, and internal audits or compliance reviews. Maintaining and updating process documentation to ensure consistency, accuracy, and scalability of People Solutions workflows. Contributing as an ambassador for our culture, supporting People team initiatives that enhance employee engagement, development, and retention. WHAT YOU'LL NEED To be successful in this role, you will need: A minimum of 2 years experience in HR. Exceptional attention to detail and accuracy. Ability to handle sensitive and confidential information with professionalism and discretion. Excellent communication and interpersonal skills. Proven ability to multitask and prioritize in a fast-paced environment. Strong service orientation to internal and/or external customers. Receptive to feedback. Prior experience working with an HRIS system (Workday is a plus). WHY REMOTE As a remote worker at Braze, you will have the flexibility to work from anywhere, allowing you to prioritize work-life harmony. Our benefits and policies are designed to support your well-being and career growth, regardless of your location. BENEFITS Braze offers a comprehensive benefits package, including: Competitive compensation that may include equity. Retirement and Employee Stock Purchase Plans. Flexible paid time off. Comprehensive benefit plans covering medical, dental, vision, life, and disability. Family services that include fertility benefits and equal paid parental leave. Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend. Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching. Employee Resource Groups that provide supportive communities within Braze. Collaborative, transparent, and fun culture recognized as a Great Place to Work.