Payments Fraud Investigator

ABOUT THE ROLE As a Payments Fraud Investigator at Stripe, you will play a critical role in safeguarding our financial ecosystem by investigating high-risk accounts and identifying various forms of fraud. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. You will have the opportunity to put the global economy within everyone's reach while doing the most important work of your career. WHAT YOU'LL DO As a Payments Fraud Investigator, you will conduct deep-dive analyses of merchant accounts, lead cross-functional projects, and collaborate with stakeholders to enhance our fraud detection and prevention strategies at scale. Your expertise in fraud patterns and typologies will be essential in developing and enhancing investigative processes and programs. Key responsibilities will include: Analyzing high-risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors Leading root cause analyses to identify gaps in current systems, policies, and strategies, and determining enhancements and process improvements to address emerging fraud risks through collaboration with key stakeholders Driving cross-functional projects aimed at refining operational processes and tools, enhancing the detection and management of fraudulent accounts across our global analyst network Investigating, mitigating, and remediating urgent fraud incidents, such as card testing and account takeover, and managing user responses to high-urgency distributed fraud attacks Communicating regular updates during team and organization-wide business reviews, summarizing outcomes of complex investigations for executives, and delivering clear case determinations to users and partner financial institutions Traveling to vendor locations to conduct analyst training sessions and knowledge-sharing initiatives, while identifying challenges and enhancing analyst performance to improve overall outcomes WHAT YOU'LL NEED To be considered for this role, you will need to meet the minimum requirements, which include: 3+ years of experience conducting complex investigations 1+ years of experience leading risk-related projects and initiatives, collaborating effectively with cross-functional stakeholders Demonstrated ability to leverage data to propose solutions for both tactical and strategic challenges Proactive approach to challenging the status quo, with a willingness to question existing processes and advocate for improvements User-centric perspective when addressing challenges, balanced with a pragmatic and solutions-oriented mindset Ability to travel to vendor locations for up to 10% of the year WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere while still being an integral part of our team. You will be able to collaborate with stakeholders, lead cross-functional projects, and drive results without being physically present in an office. BENEFITS As a Payments Fraud Investigator at Stripe, you will be eligible for a competitive salary and a range of benefits, including: Flexible schedule to accommodate your work style and needs Opportunities for professional growth and development Access to cutting-edge technology and tools Collaborative and dynamic work environment Competitive salary and benefits package