Operations Supervisor Healthcare South Georgia

ABOUT THE ROLE We are seeking an Operations Supervisor to drive growth, build a strong team, and create community impact in our designated market in South Georgia. As a key member of our team, you will be responsible for leading technician development, field shadowing, performance reviews, and issue resolution. You will also collaborate closely with cross-functional teams to ensure every appointment is delivered with consistency, professionalism, and warmth. WHAT YOU'LL DO As an Operations Supervisor, you will be responsible for: - Leading technician hiring and onboarding in partnership with centralized recruiting and training teams - Conducting field-based shadowing and providing real-time coaching - Facilitating technician check-ins and performance reviews - Supporting technicians in meeting certification and compliance requirements - Fostering a connected and motivated team culture with ongoing engagement initiatives - Providing proactive coaching on hospitality, documentation, attendance, and professionalism - Monitoring KPI's such as attendance, appointment fulfillment, and CSAT - Ensuring proper execution of Belle's care model and scope of practice - Managing documentation audits and following up on quality concerns - Tracking technician availability and supporting schedule optimization - Reporting safety concerns, policy violations, or compliance issues as needed - Collaborating with HR, Compliance, and Member Experience teams on escalations WHAT YOU'LL NEED To be successful in this role, you will need: - A Bachelor's degree in Business, Healthcare, or a related field (preferred) - Prior experience managing a field-based or remote team (healthcare, retail, or service industries ideal) - Strong people leadership and coaching abilities - Highly organized, tech-savvy, and action-oriented - Excellent communication skills - clear, direct, and compassionate - Familiarity with scheduling, attendance, or workforce tools (a plus) - Residency in South Georgia and ability to travel locally to support CHWs in the field (15-25% expected) WHY REMOTE As an Operations Supervisor, you will work mainly remotely, but will need to be available in the service area to shadow the field and provide support. BENEFITS - Competitive compensation based on experience - Incentive Bonus paid quarterly - Health, Dental, and Vision Insurance Benefits - 401k - PTO, Sick, and Paid Holidays - Opportunity for significant career growth and expansion of responsibilities - Ability to reshape an industry and protect lives