Operations Program Manager, Tax

ABOUT THE ROLE We are seeking an Operations Program Manager, Tax to strengthen how Tax Operations and Delivery plans, coordinates, and delivers strategic work by building repeatable operating mechanisms that improve alignment, clarity, and execution across the team and its partners. As a key member of the Tax Operations and Delivery team, you will partner closely with cross-functional stakeholders to design and operationalize repeatable execution mechanisms that improve planning, coordination, and delivery for key initiatives. WHAT YOU'LL DO As an Operations Program Manager, Tax, you will be responsible for designing, maintaining, and improving repeatable, lightweight execution mechanisms that track program status, communicate progress, surface execution risks on a regular cadence, and escalate blockers to the appropriate stakeholders. You will also partner closely with your immediate Ops team and one or two cross-functional leads across Tax Operations, Product, and Engineering to improve cross-functional planning, alignment, and execution of strategic initiatives. You will identify execution friction, process gaps, and process breakdowns, and recommend scalable improvements that strengthen operational effectiveness. Additionally, you will establish meaningful metrics and reporting that provide visibility into execution health and support data-informed decision making. You will facilitate cross-functional reviews, planning sessions, and execution forums that help teams align, resolve blockers, and deliver measurable outcomes. WHAT YOU'LL NEED To be successful in this role, you will need to have a strong background in leading complex cross-functional initiatives from ambiguity to execution. You should have demonstrated ability to identify friction and design scalable improvements that drive measurable outcomes. You will also need to have strong structured problem-solving and diagnostic thinking skills, with the ability to investigate issues, identify root causes, and design scalable solutions. WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and be part of a global team that is committed to increasing the GDP of the internet. You will have the opportunity to put the global economy within everyone’s reach while doing the most important work of your career. BENEFITS We offer a competitive salary, a comprehensive health plan, parental leave, education stipend, life insurance, equipment stipend, and flexible schedule.