Operations Manager, Bermuda

ABOUT THE ROLE The Operations Manager will play a critical role in driving the growth and success of Coinbase Bermuda, overseeing all aspects of our operations, from product and regulatory operations to service delivery, technology, and outsourcing oversight. This individual will report to the Chief Operating Officer and be responsible for operational execution across critical business areas, working directly with regulators, banking partners, and cross-functional teams to ensure compliance with Bermuda regulations and contractual obligations. WHAT YOU'LL DO As the Operations Manager, you will be responsible for: - Owning the oversight and management of operational functions within Coinbase Bermuda and outsourced to intragroup or third-party entities, including implementing policies, managing SLA frameworks, and ensuring delivery in line with Bermuda regulations and contractual obligations. - Building and maintaining supervision frameworks across critical business areas of Coinbase Bermuda, ensuring alignment with both regulatory requirements and operational best practices. - Leading the establishment of operational resilience frameworks, including risk identification, contingency planning, incident response coordination, and communication with regulators and service providers to uphold business continuity. - Partnering with internal and external stakeholders, including banking partners, regulators, and cross-functional teams (Risk, Legal, Compliance, Security, Finance, Product, CX), to project-manage critical operations and risk initiatives. - Supporting first line of defense operations across key areas, including launch assessments and approvals, internal audits, regulatory examinations, and supervisory touchpoints. WHAT YOU'LL NEED To be successful in this role, you will need: - 5+ years of experience in financial services with demonstrated oversight of operations strategy, outsourcing, and vendor management within a regulated environment. - Proven experience within a regulated financial institution or investment business, with a focus on trade supervision across crypto, equities, or derivatives. - A track record of developing and improving operational processes, producing regulator-ready documentation, and managing cross-functional delivery with senior stakeholders. - Familiarity with operational resilience frameworks, incident management, and business continuity planning in a financial services context. - Prior experience navigating a BMA-regulated industry, including familiarity with Bermuda Monetary Authority requirements and supervisory expectations. - The ability to responsibly use generative AI tools and copilots, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. WHY REMOTE Coinbase is a remote-first company, with quarterly in-person working sessions called “surges.” This role will be based in Bermuda, but will require collaboration with global teams and stakeholders. BENEFITS - Competitive salary - Comprehensive health plan - Parental leave - Education stipend - Life insurance - Equipment stipend - Flexible schedule - Opportunities for professional growth and development