Operations Insights, Tax

ABOUT THE ROLE We are seeking an Operations Insights, Tax professional to join Stripe's Operations Performance & Enablement Team. This team supports the TaxJar product and broader Tax Operations teams by using data to drive better decisions and continuous improvement. As an Operations Insights, Tax professional, you will play a critical role in helping us understand and improve how our Tax operations scale and deliver. WHAT YOU'LL DO In this role, you will investigate operational performance, analyze data to uncover meaningful patterns, and build reporting infrastructure that enables teams to make better decisions. You will work at the intersection of data analysis, operations, and product insights, translating complex operational data into clear insights that drive action. Your responsibilities will include: Investigating operational performance by conducting deep-dive analyses to uncover why metrics change, distinguishing signal from noise, and identifying root causes across filing operations, user operations, and risk workflows Partnering with operations teams to analyze workflows, understand user behavior, and translate findings into actionable recommendations Improving measurement rigor by refining metric definitions, ensuring data reliability, and strengthening how we measure operational performance across the organization Supporting experiments and improvements by applying statistical analysis to evaluate the impact of operational changes and experiments Enabling operational observability by creating systems, dashboards, and self-serve reporting tools that allow operational teams to explore and interpret performance data on their own and reduce recurring data requests Communicating insights to leadership by preparing clear, compelling operational insights for leadership reviews and strategic planning discussions WHAT YOU'LL NEED To be successful in this role, you will need to have: At least 3 years of experience in operations analytics, business intelligence, or data analysis Strong SQL skills and experience working with large operational datasets Experience building dashboards and reporting tools (e.g., Tableau, Looker, or similar) Demonstrated ability to conduct investigations and identify root causes in operational data Clear communication skills—able to explain technical findings to non-technical audiences Comfort with ambiguity and ability to structure open-ended analytical problems WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and be part of a global team that is dedicated to increasing the GDP of the internet. You will have the opportunity to work with a talented team of professionals who are passionate about using data to drive better decisions and continuous improvement. BENEFITS We offer a competitive salary, stock options, and a comprehensive benefits package, including health insurance, parental leave, and education stipend.