Operations Analyst

ABOUT THE ROLE Tremendous is a global platform that enables businesses to send thousands of payouts to anyone, anywhere, for free. Trusted by 20,000 organizations, including Atlassian, MIT, and United Way, we deliver gift cards and money to millions of recipients worldwide. Our customers praise our platform for its speed and ease of use, as reflected in our high ratings on G2. WHAT YOU'LL DO We're seeking an Operations Analyst to join our small-but-mighty operations team. As the third person on the team, you'll play a key role in shaping how we handle day-to-day compliance operations and have the autonomy to drive impact. This role requires someone who can thoughtfully balance risk, customer needs, and operational excellence. Your responsibilities will include: Reviewing account activity and making informed decisions using AI-assisted analysis, investigating payment approval requests, and flagging anomalies through pattern recognition tools. Identifying suspicious activity and fraud patterns, learning about regulatory requirements, and implementing them in your day-to-day work. Suggesting process improvements to increase efficiency or reduce risk, documenting what you learn, and sharing it with the team. Balancing compliance with user experience by using AI to process large datasets, draft communications, and analyze trade-offs at scale. You'll work cross-functionally with product, support, and business teams to make decisions that reduce risk and support scalable growth. WHAT YOU'LL NEED To succeed in this role, you'll need: Strong analytical and problem-solving skills with exceptional attention to detail. Familiarity with AI tools and a willingness to experiment with them for productivity. Clear communication and genuine collaboration skills, with the ability to work well across teams and explain complex topics simply. Comfort with multitasking, prioritization, and staying organized amid competing demands. An ownership mindset and genuine curiosity, with a willingness to take responsibility for outcomes and seek continuous improvement. WHY REMOTE We're a fully remote company, which means more time for what matters in both your professional and personal life. Our employee NPS is in the high 80s, and we're a high-documentation, low-meeting culture. BENEFITS We offer competitive pay and equity, with a base salary of $95k to $105k. We also provide real benefits, including 100% covered health (US), unlimited PTO, and 12-16 weeks paid parental leave.