Monetization Operations Analyst

ABOUT THE ROLE We are seeking a highly skilled Monetization Operations Analyst to join our Finance Operations team at Stripe. As a key member of our team, you will play a critical role in improving user experience through accurate and timely onboarding of contracts and workflows, and delivering improvements in our integrated financial systems with business partners, financial colleagues, and engineers. WHAT YOU'LL DO As a Monetization Operations Analyst, you will be responsible for: - Onboarding sold custom contracts into our billing systems - Working with legal contracts with strong attention to detail and accuracy - Developing and managing scalable billing and collection processes for complex user agreements and new business operations - Building scalable and auditable onboarding processes for new and existing users - Partnering with internal systems, global deal management, legal, sales ops, internal audit, go-to-market, engineering, and accounting teams to develop and improve processes for contract reviews and to anticipate changing business requirements - Partnering with account managers to resolve user inquiries related to onboarding implementation, billing, and collections - Advocating for the customer to internal stakeholders, sharing system feedback and insights with Sales, Product Management, Engineering, Support, and Legal on innovation and improvements needed to optimize the Stripe user experience - Helping scope, build, and deliver continuous process improvements that enhance operations WHAT YOU'LL NEED To be successful in this role, you will need: - 2+ years of experience in a client-facing role, ideally in customer success, consulting, financial services, account management, or sales, preferably working with technical products - A track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions - Ability to be detail-oriented while visualizing the larger impact of a series of transactions - Strong problem-solving skills and the ability to navigate data and people to find answers - Strong operating rigor, including organizational and time management skills - Ability to work well with a wide range of people, both internally and externally, including working with a team of sales and services peers - Motivation and flexibility to work well in a high-growth environment where things change quickly WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and enjoy a range of benefits that come with working for a global company. Our remote work setup allows you to work independently and manage your time effectively while still being part of a collaborative and dynamic team. BENEFITS - Competitive salary - Comprehensive health plan - Parental leave - Education stipend - Life insurance - Equipment stipend - Flexible schedule