Manager, TAM (Greater China)

ABOUT THE ROLE We're seeking an experienced Manager to lead our Technical Account Management (TAM) team in Greater China. As a key member of our organization, you will be responsible for mentoring, leading, and growing a team of high-performing Stripes working with Enterprise, Direct, and Platform accounts. This role requires a strong understanding of the Greater China market and the ability to cultivate happiness, define and implement cross-functional solutions at scale, lead through user challenges, and provide continual mentorship and feedback. WHAT YOU'LL DO As a Manager, TAM for Greater China, you will: * Partner with the TAM leadership to shape the strategy for Stripe's largest segment and most complex engagements * Lead a team of technical account managers working with Stripe's largest users * Hire and retain top technical talent as the team scales * Guide the TAM organization to deliver incredible services experiences, grow services revenue, and contribute to strategic programs * Ensure that team members are happy, effective, and growing in their career and user work * Set clear goals and direction for the team and each individual; provide regular feedback on your team members' performance * Analyze data from user feedback and experiences to drive efficiency and build quality * Be an advocate for Stripe users and champion for users' needs internally * Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment * Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements WHAT YOU'LL NEED To be considered for this role, you should have: * Business-level proficiency in Mandarin (written and spoken) is required, as this role involves communications with our users in the Greater China region * 10+ years of experience in professional services, customer success, solutions architecture, or technical account management programs * Experience working with strategic accounts * Excellent written and verbal communication skills * An ability to build trust with users, setting a high bar for quality, with a willingness to lead by example WHY REMOTE As a remote worker, you will have the flexibility to work from anywhere and be part of a global team that is dedicated to increasing the GDP of the internet. You will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional services experiences and growing services revenue. BENEFITS * Competitive salary * Comprehensive health plan * Parental leave * Education stipend * Life insurance * Equipment stipend * Flexible schedule