Majors Account Director - Key Customers | West Coast | Remote

ABOUT THE ROLE Grafana Labs is a leading company behind the open observability cloud, founded on the principles of open source, open standards, open ecosystems, and open culture. We're a 100% remote company with 1,600+ team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Our fully managed observability platform, Grafana Cloud, is flexible and built for scale, helping organizations see, understand, and act on all their disparate data to move at the speed of their ambitions. WHAT YOU'LL DO We're looking for a Majors Account Director, Key Customers to prospect and grow existing business across the West region. You'll identify, nurture, and close opportunities with existing customers, manage forecasts, and track customer data. Your expertise will be critical in helping articulate the value of our products, working with the customer during the trial phase, and handing off a strong relationship to our Customer Success team. WHAT YOU'LL NEED To succeed in this role, you'll need: - 8+ years of experience in infrastructure technology sales - Demonstrated history of consistent goal achievement in a highly competitive environment (top 10% performer) - Energetic, upbeat, entrepreneurial, tenacious team player - Adaptable and with demonstrable experience in high-velocity technology companies - Excellent communication skills in all channels (in person, online, in writing) and able to form strong working relationships both in person and virtually WHY REMOTE As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. You'll thrive in a 100% remote, global culture, tackling meaningful work in a high-growth, ever-evolving environment. BENEFITS In the USA, the OTE (On-Target Earnings) compensation range for this role is 360,000-380,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.