KYB/KYC Operations Associate, Bridge (CDMX)

ABOUT THE ROLE We are seeking a highly skilled KYB/KYC Operations Associate to spearhead our compliance efforts within the Mexican market. As a key member of the Bridge Operations team, you will be responsible for ensuring the authenticity and accuracy of customer documentation, conducting thorough Know Your Customer (KYC) reviews, and exercising sound judgment to evaluate complex customer information. WHAT YOU'LL DO As a KYB/KYC Operations Associate, you will be responsible for: - Conducting thorough KYC reviews during the onboarding of new users, ensuring compliance with Mexico's regulatory requirements - Demonstrating a deep understanding of KYC, KYB, and anti-money laundering (AML) regulations specific to the Mexico financial services industry - Evaluating complex customer information, making informed decisions on the legitimacy of documentation provided, and determining the appropriate risk profile for each customer - Handling high-complexity KYC and KYB-related assignments and tasks with a sense of urgency - Preparing clear, concise investigative summaries and analyses, including regulatory reports for submission to the relevant authorities - Identifying and escalating suspicious customer activity or high-risk profiles to the compliance team for further investigation and action - Collaborating cross-functionally with teams such as compliance and fraud to share information and insights that contribute to the overall risk management and mitigation efforts within the Mexican market WHAT YOU'LL NEED To be successful in this role, you will need: - Bilingual in English: Excellent conversational, written, and reading skills - Professional experience: 2+ years of experience in risk or any type of customer-facing roles within a fast-paced environment - Resilience and adaptability: Proven ability to thrive in evolving environments, remain composed under pressure, and confidently navigate ambiguity - Structured mindset: A logical, disciplined approach to problem-solving with a relentless focus on accuracy and attention to detail - Proactive problem-solver: A self-starter capable of working independently to analyze complex data and make sound, defensible investigative decisions - Process improvement: The ability to identify operational gaps and proactively implement solutions to enhance workflow efficiency - Effective communication: Strong written, verbal, and interpersonal skills to clearly articulate findings and recommendations to internal teams and financial partners WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and enjoy a better work-life balance. You will also have access to a range of benefits, including a competitive salary, comprehensive health plan, and opportunities for professional growth and development. BENEFITS - Competitive salary - Comprehensive health plan - Opportunities for professional growth and development - Flexible schedule - Equipment stipend - Life insurance - Education stipend - Parental leave