Intern, Customer Experience

ABOUT THE ROLE We are seeking a highly motivated and detail-oriented Intern, Customer Experience to join our Partner and Customer Experience Team at Workato. As an intern, you will play a critical role in contributing to ongoing technical projects that involve gathering and analyzing partner and customer feedback and implementing related initiatives. WHAT YOU'LL DO In this role, you will be responsible for building agentic AI projects and automated listening posts to gather partner and customer feedback, along with reporting to summarize the results. Your primary responsibilities will include: - Building and operating agentic AI workflows that automatically analyze customer and partner feedback at scale, surfacing themes, sentiment, and signals, and generating structured reports and summaries for team and stakeholder consumption. - Updating current Workato recipes and building new Workato recipes to automatically facilitate listening posts at set points in our customer and partner journeys. - Collaborating with the team to analyze qualitative and quantitative feedback from various channels such as surveys, reviews, and social media to extract valuable insights and trends. - Assisting in identifying areas for improvement based on analyzing customer feedback and contributing ideas for new features or enhancements that address customer needs. - Supporting ongoing experience team projects by creating enablement and listening posts, as well as assisting in the development and implementation of reporting and analytical models. - Effectively communicating findings and insights to cross-functional teams and assisting in preparing reports and presentations to stakeholders. - Actively staying updated on industry trends and advancements in agentic AI, text analytics, and customer experience management practices, and applying this knowledge to enhance our tools, processes, and methodologies. WHAT YOU'LL NEED - Strong analytical and problem-solving skills with the ability to extract insights from complex data sets. - Excellent communication and interpersonal skills with the ability to effectively communicate findings and insights to cross-functional teams. - Proficiency in using Workato and designing and implementing basic automated workflows. - Ability to work independently and collaboratively as part of a team. - Strong attention to detail and organizational skills with the ability to manage multiple projects simultaneously. - Availability for collaboration during standard US hours of operation. WHY REMOTE Workato is a flexible and trust-oriented company that empowers everyone to take full ownership of their roles. We believe in balancing productivity with self-care and offer a vibrant and dynamic work environment along with a multitude of benefits that our employees can enjoy inside and outside of their work lives. BENEFITS We offer a competitive salary and benefits package, including health plan, parental leave, and education stipend.