Incident Response Manager - Product & Engineering

ABOUT THE ROLE We are seeking an Incident Response Manager - Product & Engineering to serve as the operational backbone of how Anthropic handles incidents. This role requires a highly skilled individual to bring structure and rigor to high-volume, high-stakes situations, working across engineering, product, security, legal, go-to-market, and leadership to ensure Anthropic responds to incidents with speed, clarity, and accountability. WHAT YOU'LL DO As an Incident Response Manager, you will be responsible for building the incident response management function, establishing processes, tooling, and operational standards that define how we handle incidents at scale. You will serve as an on-call incident commander, driving coordinated response across technical and non-technical stakeholders during incidents of varying severity. You will also engage the right people at the right time, with a strong sense of urgency, bringing order and direction to fast-moving, ambiguous situations. You will own incident communications end-to-end, from real-time internal coordination to external channels like status pages, direct customer outreach, and stakeholder updates. You will participate in blameless incident reviews, contributing operational context and helping drive follow-through on critical remediations. You will partner with engineering teams to develop and maintain incident response policies, procedures, and escalation frameworks that scale with Anthropic's growth. WHAT YOU'LL NEED To be successful in this role, you will need 5+ years of experience in incident management, with direct experience managing technical product or infrastructure incidents. You will have built or significantly shaped an incident response program, ideally at a high-growth startup or in an environment where you had to create structure rather than inherit it. You will demonstrate a strong sense of ownership and urgency, with the ability to operate independently and make sound decisions under pressure without waiting for direction. You will have a track record of effective cross-functional collaboration, particularly with engineering, security, legal, communications, go-to-market, and executive leadership. You will bring a blameless, learning-oriented mindset to incident reviews, focused on systemic improvement rather than individual fault. You will have experience with cloud infrastructure incidents and enough technical depth across the stack to engage meaningfully with engineering teams during response. WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and will be part of a global team. You will be expected to be available during working hours and to communicate effectively with your colleagues. BENEFITS Anthropic offers a competitive salary range of $290,000 - $365,000 USD per year, depending on experience. We also offer a range of benefits, including a health plan, parental leave, education stipend, and life insurance.