Hiring For Air Ticketing Ground Staff

ABOUT THE ROLE Fronix Services is a rapidly expanding aviation solutions provider that partners with airlines and airports worldwide. We are looking for a dedicated Air Ticketing Ground Staff member to join our dynamic team and support the seamless booking, ticketing, and customer service operations that keep our clients’ flights running smoothly. In this role you will be the first point of contact for passengers, ensuring accurate ticket issuance, handling fare changes, and resolving any booking issues with a focus on efficiency and customer satisfaction. Your work will directly contribute to our mission of delivering reliable, high‑quality travel experiences across the globe. WHAT YOU'LL DO - Process ticket sales, cancellations, and modifications in our global distribution system while maintaining strict accuracy and compliance with airline policies. - Communicate with passengers, travel agencies, and airline partners to resolve booking discrepancies and provide real‑time assistance. - Monitor flight schedules, seat inventory, and fare conditions to optimize revenue and minimize overbooking risks. - Collaborate with the revenue management and flight operations teams to align ticketing strategies with overall airline performance goals. - Prepare daily and weekly reports on ticketing activity, revenue, and customer feedback for senior management review. - Participate in continuous improvement initiatives, including process automation and quality assurance audits. WHAT YOU'LL NEED - A bachelor’s degree or equivalent work experience in aviation, travel, or customer service. - Minimum of 1‑2 years of experience in airline ticketing, reservation systems, or a related field. - Proficiency with global distribution systems such as Amadeus, Sabre, or Galileo, and strong Excel skills for data analysis. - Excellent verbal and written communication skills in English; additional languages are a plus. - Ability to work independently in a fast‑paced, deadline‑driven environment while maintaining high attention to detail. - Strong problem‑solving mindset, adaptability, and a customer‑centric attitude. WHY REMOTE Fronix Services embraces a distributed, asynchronous work culture that empowers employees to deliver outstanding results from anywhere. Our remote ticketing platform is designed for high reliability, allowing you to perform your duties from a secure, home‑based environment while staying fully integrated with our global operations. Flexible scheduling ensures you can balance professional responsibilities with personal commitments, and our robust digital collaboration tools keep the team connected across time zones. BENEFITS Health, dental, and vision coverage for you and your dependents. Generous paid time off, including vacation, sick leave, and personal days. A remote work stipend to support your home office setup. Annual learning budget for professional development and industry certifications. Competitive salary range of 25,000 to 40,000 INR plus performance‑based bonuses, complimentary meals, and travel perks.