Head of Marketing Operations

ABOUT THE ROLE We are seeking a seasoned Head of Marketing Operations to lead our critical team in powering Stripe's growth. As a key member of our organization, you will set the direction of marketing operations, drive excellence in operations and systems, and develop managers and individual contributors. You will be an indispensable partner to peers in Marketing, Sales Development, Product Management, Engineering, Analytics, and Data Science. WHAT YOU'LL DO As the Head of Marketing Operations, you will be responsible for driving excellence in the operations and systems that support inbound and outbound sales, digital marketing channels, and in-person events. You will partner with Demand Generation Systems to build, buy, improve, and support the technology for digital marketing campaigns, in-person events, and sales development. Your key responsibilities will include: - Ensuring accurate routing and progression of leads to match sales coverage decisions, demand marketing strategies, and agreed-upon timelines - Generating and maintaining sufficient account coverage and quality of sales contacts and marketing database subscribers for sales and marketing outreach - Producing digital marketing campaigns with velocity and at the highest quality - Serving as the senior marketing operations voice in cross-functional workstreams with Sales Development, Sales Operations, Revenue, and Regional Marketing teams - Building, developing, and retaining a high-performing marketing operations team - Setting strategic direction, objectives, and key results for the Marketing Operations organization, aligned to broader marketing and Stripe-wide objectives and key results WHAT YOU'LL NEED To be successful in this role, you will need to have: - 10+ years of experience in B2B marketing or revenue operations and working directly on an enterprise marketing technology stack (Marketing Automation Platform, CRM, sales engagement, company and contact data, etc.) - 5+ years of direct people management experience, including managing managers and building teams of 10+ people; experience managing distributed and global teams - 3+ years of working in a global B2B company with hundreds of marketers and sales development representatives - Demonstrated ability to design and scale operations organizations, including structuring teams and managing through ambiguity - Experience leading programs across multiple functional areas simultaneously - Track record of driving measurable improvements in B2B marketing operations - Strong cross-functional influence and ability to drive alignment at senior levels across Sales Development, Sales Operations, Revenue, and Regional Marketing - Strong analytical skills, including the ability to use data to diagnose operational problems, set targets, and evaluate program outcomes - Ability to build working prototypes and demos with AI to solve marketing operations challenges - Prior responsibility for launching AI solutions to sales development or marketing teams WHY REMOTE As a remote team member, you will have the flexibility to work from anywhere and be part of a global organization that values collaboration and innovation. You will have the opportunity to work with a talented team of professionals who are passionate about making a difference in the world. BENEFITS - Competitive salary - Comprehensive health plan - Parental leave - Education stipend - Life insurance - Equipment stipend - Flexible schedule