Head of Global Renewals

ABOUT THE ROLE We're seeking a seasoned leader to fill the role of Head of Global Renewals at Anthropic. As a key member of our team, you will be responsible for building and scaling the function that protects and grows our recurring and committed revenue. This role requires a strategic thinker who can develop and execute a comprehensive renewals strategy, ensuring exceptional customer outcomes while sustaining durable, predictable revenue as our enterprise base scales. WHAT YOU'LL DO As the Head of Global Renewals, you will lead and develop a team of Renewals Managers, partner closely with Sales, Deal Desk, Finance, and Customer Success, and serve as a trusted commercial voice in front of strategic customers. Your key responsibilities will include: - Building and leading the renewals team, hiring, developing, and retaining a team of Renewals Managers, and defining how the function covers the customer base, sets the performance bar, and creates a culture of accountability and customer-centricity. - Owning the renewal number, including renewal bookings, gross and net retention, on-time renewal metrics, forecast accuracy, and renewal pipeline health, and identifying risk early and implementing mitigation strategies to reduce churn and contraction. - Defining the operating model, establishing scalable renewal playbooks, stage definitions, qualification criteria, and operational rigor adapted for the realities of consumption-based revenue rather than fixed contract cycles. - Forecasting with rigor, driving accurate weekly and monthly renewal forecasting and reporting that leadership can plan against, grounded in usage data and customer health signals. - Driving expansion at renewal, partnering with Sales and Customer Success to convert adoption depth into expanded commitments, and leading executive-level renewal conversations for strategic accounts where required. - Collaborating across the GTM organization, working with Sales on territory and account strategy, with Deal Desk and Finance on pricing, terms, and approvals, and with Strategy & Operations on forecasting and field alignment. - Leading with an AI-first mindset, using data, automation, and tooling, including Claude, to optimize renewal processes, monitor KPIs, and continuously raise the bar on performance. WHAT YOU'LL NEED To succeed in this role, you will need: - 8-12+ years of experience in SaaS, PaaS, or consumption-led businesses, with significant exposure to renewals, retention, sales, or customer success. - 3-5+ years of people management experience leading renewals, retention, or commercial teams. - A proven track record of owning and exceeding renewal and retention targets in complex, enterprise deal cycles. - Excellent forecasting and pipeline management skills, with a reliable, evidence-based approach to calling the number. - Demonstrated ability to influence cross-functional stakeholders - Sales, Finance, Deal Desk, and Customer Success - at all levels. - A strong analytical mindset and comfort using data to drive decisions. WHY REMOTE As a remote employee at Anthropic, you will have the flexibility to work from anywhere and enjoy a range of benefits that support your work-life balance and well-being. BENEFITS - Annual salary: $200,000 - $265,000 USD - Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience - Required field of study: A field