Head of Global Merchant Risk

ABOUT THE ROLE Adyen is a leading financial technology platform that provides payments, data, and financial products to customers like Meta, Uber, H&M, and Microsoft. We are a company that empowers our people to succeed, backed by a culture and support system that enables them to truly own their careers. As a motivated individual who tackles unique technical challenges at scale and solves them as a team, you will be part of a global community that delivers innovative and ethical solutions to help businesses achieve their ambitions faster. WHAT YOU'LL DO The Head of Merchant Risk is a pivotal global leadership position within Adyen's Operations function. As the chair of the Merchant Risk Committee and a member of the Risk Committee, you will be responsible for the day-to-day management of Adyen's counterparty exposure originating from credit risk and chargeback risk. Your key responsibilities will include: - Global Leadership: Leading and scaling a high-performing global team across Amsterdam, Singapore, and Chicago, ensuring consistency in decision-making while accounting for regional market differences. - Operational Risk Ownership: Overseeing the daily monitoring and manual review of high-exposure merchants within the MPL and Credit Risk frameworks. - High-Stakes Decisioning: Acting as the final operational escalation point for "edge case" approvals and ensuring your teams are prepared to present formal proposals for high-risk merchant decisions to the Merchant Risk Committee. - Strategic Influence: Using operational data to influence and propose changes to Credit Models, Risk Policies, and Risk Appetite. - Collections Strategy: Directing the global Collections function to ensure swift, professional, and effective recovery efforts when risks materialize. - Stakeholder Navigation: Maintaining a tight partnership with Product to ensure risk tools are fit-for-purpose and with Second Line Risk to ensure operational alignment with corporate governance. WHAT YOU'LL NEED To be successful in this role, you will need: - 8+ years of experience in an operational risk or credit leadership role within Fintech or high-volume payments. - A deep understanding of the merchant lifecycle, bankruptcy risk, and the mechanics of lending/charge cards. - Excellent communication skills to translate complex operational risks into clear, concise proposals for executive committees. - The ability to identify when policies are outdated and propose better ways forward, backed by data. WHY REMOTE Unfortunately, this role is based out of our Amsterdam office and does not offer remote-only options. We value in-person collaboration and are an office-first company. BENEFITS Adyen is an equal opportunity employer and does not discriminate based on various protected statuses. We also offer a confidential hiring process and are committed to maintaining a diverse, inclusive, and equitable work environment.