Head of Claims

ABOUT THE ROLE We are seeking a visionary and operational leader to act as the General Manager for our Claims function at Lyft. As a world-class risk management organization, you will navigate the complex, high-volume environment of modern mobility platforms, overseeing auto liability and casualty exposures. This dynamic leadership position is at the intersection of risk operations, public policy, and corporate strategy, requiring an expert problem-solver and tech-forward thinker who balances deep operational expertise with high empathy. WHAT YOU'LL DO In this role, you will oversee our Third-Party Administrator (TPA) and carrier landscape, drive aggressive cost-mitigation strategies, and position the Claims organization as the company's "Early Warning System" for risk. You will be a vital cross-functional partner, translating complex front-line claims data into actionable intelligence for Actuarial, Legal, and Legislative teams to protect our long-term cost of risk. Key responsibilities include: - Defining and driving the comprehensive claims strategy for our rideshare operations and associated corporate programs - Architecting and overseeing the claims provider landscape, including vetting, selection, and integration of claims providers - Providing direct oversight and strategic consultation on high-exposure, complex, and high-profile casualty claims - Utilizing massive data ecosystems and our Risk Management Information System (RMIS) to spot loss trends, detect fraud vectors early, and provide decision-ready insights to Actuarial and executive leadership - Serving as a critical liaison between Claims, Product, Engineering, Safety, Legal, and Actuarial, translating operational data into compelling policy narratives - Leading, mentoring, and scaling a multifaceted Claims organization, cultivating a highly engaged culture of continuous improvement, psychological safety, and operational excellence WHAT YOU'LL NEED To be successful in this role, you will need: - 15+ years of progressive leadership within Claims Operations, Risk Management, or Insurance Strategy, with heavy emphasis on commercial auto and general liability within the transportation, logistics, or gig-economy sectors - Deep proficiency in complex casualty litigation, reserving methodologies, and actuarial concepts - Extensive experience managing, auditing, and optimizing large-scale external carrier and TPA relationships - A proactive innovator experienced in collaborating with Product and Engineering teams to build, enhance, or integrate claims technologies, AI solutions, and automated workflows - Exceptional executive presence with unparalleled business judgment needed to distill granular operational metrics into compelling strategic narratives - 5+ years of senior management experience leading large, distributed operations, with a highly collaborative leadership style WHY REMOTE As a remote employee at Lyft, you will have the flexibility to work from anywhere while still being part of a dynamic and innovative team. Our remote work environment allows for a better work-life balance and increased productivity. BENEFITS - Great medical, dental, and vision insurance options with additional programs available when enrolled - Mental health benefits - Family building benefits - Child care and pet benefits - 401(k) plan with company match to help save for your future - 18 weeks of paid parental leave - Subsidized commuter benefits - Monthly Lyft credits and complimentary Lyft Pink membership