Guest Service Agent

ABOUT THE ROLE We are seeking a Guest Service Agent to join our team at Kings Canyon Resort, a unique and awe-inspiring destination in the heart of Australia's outback. As a Guest Service Agent, you will be the first point of contact for our guests, ensuring they have a memorable and enjoyable stay. You will be responsible for providing exceptional customer service, handling guest inquiries, and assisting with various front desk operations. WHAT YOU'LL DO - Provide exceptional customer service to our guests, ensuring they have a memorable and enjoyable stay - Handle guest inquiries and resolve any issues that may arise - Assist with various front desk operations, including check-in and check-out processes - Work collaboratively with other team members to ensure seamless guest experiences WHAT YOU'LL NEED - Previous experience in the hospitality industry is preferred - Familiarity with RMS or a similar Reservation Booking System is an advantage - Proficient in computer skills, particularly MS Office - Well-presented, organized, and detail-oriented - Strong interpersonal and relationship-building skills - Flexible with work hours, including weekends and public holidays - A valid driver's license is essential WHY REMOTE This is a remote role, where you will be living and working at Kings Canyon Resort. As such, please consider the reality of living in a remote location for an extended period of time. G'day Group offers competitive remuneration and remote living benefits. BENEFITS - Competitive pay and benefits - Accommodation and meals provided at discounted rates - The unique opportunity to live and work amidst the awe-inspiring landscapes of Kings Canyon Resort in the heart of the outback - Discounts across the country on tours and accommodation - Opportunities for career development and learning, including structured training programs and on-the-job experience and mentoring.