GTM Operations Process Architect

ABOUT THE ROLE We are seeking an experienced GTM Operations Process Architect to join Stripe's Central Policy and Operations team. This team is responsible for ensuring the smooth and timely execution of Stripe's annual rhythm, which includes building and landing foundations, ensuring budgets and targets are delivered, and effectively managing account and territory adjustments. As a GTM Operations Process Architect, you will own the end-to-end processes, mechanization, and automation pillar for Central Operations, driving the transition from legacy tooling to Stripe-native solutions and reducing contractor dependency through intelligent automation. WHAT YOU'LL DO As a GTM Operations Process Architect, you will be responsible for designing, building, and evolving the systems that underpin Stripe's territory, segmentation, quota, and adjustment infrastructure. This includes: - Owning the process and tooling roadmap for Central Policy and Operations, setting short-to-medium-term strategic direction and aligning investment to areas of greatest need - Driving cross-functional initiatives across GTM, Finance Systems, and Data Engineering to align territory, quota, and adjustment data for AI enablement - Architecting the path to transition off external tools toward Stripe-native tooling, building the business case, influencing resource allocation, and measuring ROI - Designing and implementing automation for Account Team assignments, User Segmentation updates, and Manager and Approval workflows in Salesforce to reduce manual intervention and contractor dependency - Building audit frameworks, compliance metrics, and governance processes for scaled systems (Territory Assignments, Quota, Workflows, Adjustment Approvals) - Establishing documentation, process architecture, and AI-ready task design that enables leadership visibility, vendor onboarding, and repeatable delegation - Anticipating system integration risks and resolving them before they become escalations, including cross-system data movement between Salesforce, territory engines, and reporting infrastructure WHAT YOU'LL NEED To be successful in this role, you will need: - 10 or more years of experience in business operations, systems development, technical program management, or a related discipline with demonstrated progression in scope and complexity - Proven track record of owning and delivering end-to-end systems or tooling programs in a cross-functional environment, from business case through implementation and ongoing optimization - Strong SQL proficiency and experience with data architecture, pipeline design, or systems integration work - Experience leading process redesign and automation initiatives that delivered measurable operational efficiency or cost reduction - Demonstrated ability to influence senior stakeholders, build investment cases, and drive decisions across functions without direct authority - Effective communicator who can translate complex technical concepts for non-technical audiences and leadership, and translate business requirements into system specifications WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and be part of a global community that is passionate about increasing the GDP of the internet. You will be working with a talented team of professionals who are dedicated to building a financial infrastructure platform for businesses. BENEFITS - Competitive salary - Comprehensive health plan - Parental leave - Education stipend - Life insurance - Equipment stipend - Flexible schedule