Global Sales Development Operations Senior Associate

ABOUT THE ROLE As a Global Sales Development Operations Senior Associate at GitLab, you will play a critical role in improving the efficiency and effectiveness of the Sales Development organization. This position is 100% remote and will be based in the UK, Ireland, Germany, or the Netherlands. You will report to the Director, Sales Development Operations and work closely with the sales development team to maintain core sales development technology, strengthen data quality, and support better training and adoption across a global team. WHAT YOU'LL DO As a Global Sales Development Operations Senior Associate, your primary responsibilities will include: Maintaining the performance of sales development tools, including Salesforce, Outreach, ZoomInfo, Demandbase, and LinkedIn Sales Navigator. Optimizing processes and configurations across the sales development technology stack to improve usability and consistency. Creating training documentation that helps the sales development team use software tools effectively in their daily work. Training sales development team members on core tools and workflows, with clear guidance that supports adoption across regions. Auditing how tools are being used and identifying opportunities to improve setup, governance, and ongoing effectiveness. Investigating data quality issues that affect speed to lead and support issue creation and progression to drive resolution. Measuring and refining Outreach primary collections to improve how data and messaging are managed. Assisting business partners in evaluating the effectiveness of inbound and outbound sales development motions and the tools that support them. WHAT YOU'LL NEED To be successful in this role, you will need: Experience working with modern sales and marketing tools such as Salesforce, Outreach, LinkedIn Sales Navigator, Demandbase, and ZoomInfo. Required experience using Outreach in an operational or process improvement capacity. Ability to maintain and improve business systems, with a focus on workflow design, tool configuration, and operational consistency. Strength in identifying problems, investigating root causes, and turning findings into practical process improvements. Experience working with data quality, data stewardship, or reporting that supports faster and more reliable sales execution. Ability to create clear documentation and deliver training that helps distributed teams adopt tools and processes. Experience working asynchronously with cross-functional stakeholders through clear written communication and shared documentation. Experience learning and using GitLab and Git. WHY REMOTE This role is 100% remote and will be based in the UK, Ireland, Germany, or the Netherlands. As a remote employee, you will have the flexibility to work from anywhere and will be part of a global team that values collaboration and innovation. BENEFITS GitLab offers a comprehensive benefits package, including: * Competitive salary * Health plan * Parental leave * Education stipend * Life insurance * Equipment stipend * Flexible schedule