Front Office Executive

ABOUT THE ROLE Radisson Hotel Group is one of the world’s largest hospitality leaders, operating over 1,500 hotels across 95+ countries. Our brand promise, Every Moment Matters, is driven by a “Yes I Can!” service ethos that turns ordinary stays into memorable experiences. As a Front Office Executive at Radisson Blu Guwahati, you will be the face of our hotel, ensuring that every guest’s journey—from arrival to departure—exceeds expectations. You will work closely with the front office team, driving service excellence, operational efficiency, and a culture of continuous improvement. WHAT YOU'LL DO You will oversee daily front desk operations, ensuring smooth check‑in and check‑out processes and accurate guest records. You will lead, coach, and motivate the front office team, setting performance standards and fostering a collaborative environment. You will handle guest inquiries, resolve complaints, and anticipate needs to create personalized experiences. You will collaborate with housekeeping, maintenance, and sales to coordinate room availability and special requests. You will maintain accurate cash handling and daily reconciliation, ensuring compliance with financial controls. You will support the implementation of new technologies and procedures, continuously improving service delivery. WHAT YOU'LL NEED You bring at least two years of hospitality experience, preferably in a front desk or guest services role, with a proven track record of delivering exceptional service. You possess strong verbal and written communication skills in English and a local language, and you are comfortable using property management systems such as Opera or Amadeus. You demonstrate leadership, patience, and empathy, with the ability to remain calm under pressure. You are a creative problem‑solver who can think on your feet and adapt to changing guest needs. You thrive in a team environment, encouraging collaboration and accountability. You hold a high school diploma or equivalent; a hospitality or business degree is a plus. WHY REMOTE While the front office role is inherently onsite, Radisson Hotel Group embraces a flexible