Fraud Team Manager, English & Spanish Speaking

ABOUT THE ROLE We're on a mission to make money work for everyone. Our goal is to revolutionize traditional banking by providing a simple, intuitive, and secure financial experience for our customers. As a leading digital bank in the UK, we offer a range of innovative products, including personal and business bank accounts, joint accounts, and credit cards, with a focus on customer education and exceptional service. WHAT YOU'LL DO We're seeking an experienced Team Manager to lead our EU Fraud Customer Operations team. This role is a critical part of our efforts to protect Monzo EU and our customers from financial crime. As a Team Manager, you'll be responsible for managing a team of 10-12 Fraud Investigators, providing coaching and feedback on fraud tasks, driving exceptional individual and collective performance, and fostering a positive and supportive team culture. Your key responsibilities will include: Conducting quality checks on senior fraud investigators to drive performance and identify coaching opportunities Handling feedback from L20 Investigators and working alongside EU Senior manager and EU Operations analysts to improve process and guidance Managing the personal and professional development of a team of senior investigators Fostering a positive, supportive, and high-performance culture in the team with high levels of engagement Chairing employee relations cases and making decisions consistent with Monzo's values Working with Senior Manager on building the EU team from scratch and scaling the team for future growth WHAT YOU'LL NEED To be successful in this role, you'll need: Fluency in English and Spanish, both in written and verbal communication skills Strong experience of team leadership across Fraud within the financial services sector Proven ability to drive excellent performance through others Strong knowledge and experience in the financial sector, previous experience in carrying out Fraud investigations Knowledge of the current financial crime landscape in the UK and the EU, and associated fraud risks WHY REMOTE This role is remote-based in the UK, allowing you to work from the comfort of your own home. As a remote worker, you'll have access to a range of benefits, including a £1,000 learning budget each year, a MacBook, and extra support for your work-from-home setup. BENEFITS In addition to your salary of £38,300 - £48,400, you'll also receive: £2,500 multilingual premium Incentive Awards tied to your performance A range of benefits, including a £1,000 learning budget each year, a MacBook, and extra support for your work-from-home setup The opportunity to work with a dynamic and innovative team, making a real impact in the financial services sector.