Fraud Operations Manager (Mandarin-speaking)

ABOUT THE ROLE Stripe is a financial infrastructure platform for businesses, providing a platform for millions of companies to accept payments, grow their revenue, and accelerate new business opportunities. As the Fraud Operations Manager, you will play a critical role in identifying, investigating, and resolving fraudulent activity to mitigate risk to Stripe and its users. WHAT YOU'LL DO As the Manager of Fraud Operations, you will lead a high-performing team of fraud analysts and set a strategic vision for the broader Fraud Operations organization. Your responsibilities will include: - Inspiring, motivating, and developing a high-performing team of fraud investigators, fostering a collaborative and results-oriented environment. - Establishing clear goals, providing coaching and feedback, and supporting the professional growth of team members. - Setting a strategic vision for the team and building the path to execute it in both the short and long-term. - Proactively evolving the organization’s strategy to scale operations and address day-to-day challenges. - Collaborating with and influencing risk leadership and cross-functional stakeholders to identify the highest ROI investments for user experience, process improvement, and risk mitigation. - Maintaining oversight of operational vendor performance related to risk. - Leading root cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance. - Defining and managing core metrics, SLAs, and performance of the organization. - Identifying gaps in current systems, processes, and strategies, and delivering enhancements and process improvements to mitigate existing and emerging risks. - Ensuring risk management efforts do not compromise the user experience. WHAT YOU'LL NEED To be successful in this role, you will need: - Business-level proficiency in Mandarin (written and spoken) is required, as this role involves communications with our users in the Greater China region. - 10+ years of experience in fraud/risk or management roles, including at least 2+ years of directly leading and developing high-performing teams. - Strong strategic thinking and problem-solving skills, with the ability to translate complex challenges into actionable solutions. - Excellent communication and stakeholder management skills, with the ability to influence and collaborate across functions. - Passion for delivering a user-centric experience while effectively managing risk. WHY REMOTE As a remote team member, you will have the flexibility to work from anywhere and be part of a globally distributed team. This role requires strong communication and collaboration skills, with the ability to influence and work with stakeholders across all regions. BENEFITS - Competitive salary - Comprehensive health plan - Parental leave - Education stipend - Life insurance - Flexible schedule - Opportunity to work with a leading financial infrastructure platform for businesses.