Fraud & Identity Specialist (Contract)

ABOUT THE ROLE We're transforming the grocery industry at Instacart, where we believe everyone should have access to the food they love and more time to enjoy it together. As a member of our team, you'll play a critical role in ensuring the Instacart platform remains secure, safe, and stable for all users. This is a 6-month contracted position with expectations to work 40 hours/week, paid hourly, and eligible for additional hours as necessary. WHAT YOU'LL DO As a member of our Fraud & Identity team, you'll identify fraud patterns and conduct investigations to deter fraudulent/suspicious activities. Your responsibilities will include: - Maintaining a queue of inbound customer appeals with time management and prioritization skills - Recognizing and presenting opportunities to improve and drive tasks to full resolution - Completing live/historical data reviews with a detail-oriented approach - Executing on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements - Handling internal escalations to provide services through the Instacart platform WHAT YOU'LL NEED To be successful in this role, you'll need: - 1-2+ years of professional experience, ideally in a fast-paced setting in Fraud, Data Processing, or Support related fields OR strong academic record - Strong verbal and written communication skills - Positive attitude and fortitude to work through ever-changing and dynamic operational conditions - Ability to make critical and sensitive issues quickly in a fast-paced environment - Operate within a high degree of confidentiality - Weekends or holiday availability - Familiarity with ZenDesk or similar (preferred) - Proficient in Excel/Google Sheets - Understanding of the gig economy WHY REMOTE At Instacart, we're a Flex First team, which means we believe there's no one-size-fits-all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work – whether it's from home, an office, or your favorite coffee shop – while staying connected and building community through regular in-person events. BENEFITS Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote, and the base pay range for a successful candidate is dependent on their permanent work location. Offers may vary based on many factors, such as candidate experience and skills required for the role.