Fraud Analyst

ABOUT THE ROLE Nymbus is a leading provider of innovative fraud and compliance solutions to banks and global financial services organizations. We're on a mission to bring delight back into the banking process and drive value in today's digital marketplace. As a remote-first company, we're looking for a talented Fraud Analyst to join our Risk & Compliance team. WHAT YOU'LL DO As a Fraud Analyst, you'll play a critical role in supporting our Senior Director of Fraud in the overall fraud function. Your responsibilities will include: Monitoring and analyzing transactions and account activities to identify suspicious activity and potential fraud Utilizing various fraud detection tools to identify and prevent fraud proactively Accurately documenting fraud attempts, trends, and loss events Speaking to account holders, victims, and fraudsters to gather further information and supporting documentation Reviewing and processing customer claims of unauthorized activity related to Debit card, Credit card, ACH, P2P, and Bill Payments Analyzing dispute cases and merchant documentation to determine chargeback eligibility Keeping management up to date on fraud-related incidents, emerging trends, and making recommendations for process improvements Ensuring that all alerts and cases are handled in an efficient and timely manner Providing cross-functional support to internal operational and support teams Effectively communicating with clients and operational teams while maintaining response times within our standard Service Level Agreement timeframes WHAT YOU'LL NEED To succeed in this role, you'll need: A minimum of 3 years of experience in fraud detection, investigation, or a related field Some college, with a preference for Business, Criminal Justice, or Finance-Related concentration Familiarity with fraud detection tools and platforms (Verafin, DataVisor) is preferred but not required Past experience working in a financial institution or in a fintech environment Fraud certification is desired Exceptional attention to detail, ability to multi-task, and strong analytical skills Proven strong verbal/written communication and interpersonal skills WHY REMOTE As a remote-first company, we offer the flexibility to work from anywhere while still being part of a collaborative and dynamic team. You'll have the opportunity to work with a talented team of professionals who are passionate about innovation and customer satisfaction. BENEFITS Nymbus offers a competitive salary and a comprehensive benefits package, including [insert benefits, if mentioned in the original description].