File Clerk

ABOUT THE ROLE We are seeking a dependable and focused File Clerk to join our team. As a remote employee, you will be responsible for maintaining continuous updates to our company's databases. You will be in communication with both internal employees and customers to collect information, which will be accurately and promptly entered into relevant databases. WHAT YOU'LL DO Your key responsibilities will include intake and indexing of files, document organization, quality control, records governance and compliance, and collaboration and communication. You will receive files from various sources, confirm document type and required fields, and index each record using standard metadata. You will also apply standardized naming conventions and folder structures, convert file formats as needed, and maintain controlled libraries. Additionally, you will perform daily spot checks for errors, flag exceptions, and contribute to process improvements. You will handle sensitive records with strict access controls and confidentiality, follow retention schedules and deletion/archival rules, and support audits by pulling records quickly and documenting chain-of-custody steps. WHAT YOU'LL NEED You will be working with various tools, including cloud storage, document tools, spreadsheets, ticketing systems, e-signature platforms, and basic office productivity tools. You will need to be able to accurately and promptly enter information into relevant databases, and maintain accurate records and documentation. You will also need to be able to communicate effectively with internal employees and customers, and provide status updates on backlog, turnaround time, and issues found during processing. WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and maintain a healthy work-life balance. You will be able to work independently and manage your time effectively, while still being part of a team that values collaboration and communication. BENEFITS This role offers a competitive salary and benefits package, including [insert benefits, if applicable].