Enterprise Account Manager

ABOUT THE ROLE We're seeking an Enterprise Account Manager to join our team at Greenhouse. As a key member of our Account Management team, you will be responsible for driving customer retention, growth, and expansion opportunities, as well as continued product optimization and adoption. You will own the renewals and upselling of new products into our rapidly growing ecosystem of customers, ensuring a premium experience for our customers by understanding their core business objectives and motivating change in their organization. WHAT YOU'LL DO As an Enterprise Account Manager, you will be responsible for: - Effectively managing a book of business consisting of our most strategic accounts - Building, presenting, and defending data-backed pricing structures directly with procurement and finance stakeholders, driving alignment across broader buyer groups to close deals - Developing strategic account plans that map out expansion and other upsell opportunities - Maintaining an active pipeline of forecasted renewals and expansions to meet quota objectives - Partnering with Customer Success Managers and leveraging product expertise to solve customer pain points - Positioning yourself as a strategic partner to key stakeholders and champions within named accounts - Diagnosing and clearly mitigating churn risks, owning resolution strategies and advising sales leadership on ideal resolutions wherever appropriate - Being an active participant in building and improving internal operational processes - Traveling occasionally to on-site client meetings, industry events, and conferences, internal sales kick-offs, etc. WHAT YOU'LL NEED To be successful in this role, you will need: - Several years of demonstrated experience in account expansion and renewals working with executive collaborators within Enterprise accounts (1,000+ employees) - A consistent track record of meeting or exceeding quotas - Excellent project management skills - The ability to construct, present, and defend complex pricing structures directly with procurement and finance, not just manage the relationships around them - Proven ability to solve complex problems through a consultative approach, effectively managing customer expectations while navigating challenges often outside of your direct control - Mastery in lifecycle revenue management, delivering high-accuracy forecasting for both renewals and expansion within a complex enterprise portfolio - Experience acting as a strategic advisor to senior leadership by synthesizing portfolio data into actionable insights regarding market themes, risk mitigation strategies, and growth opportunities - Experience with HR industry and SaaS, a plus WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and enjoy a work-life balance that suits your needs. BENEFITS Greenhouse provides a variety of benefits to employees, including: - Medical, dental, and vision insurance - Basic life insurance - Mental health resources - Financial wellness benefits - Flexible schedule - Education stipend - Life insurance - Equipment stipend The national pay for this role is $123,750.00 base pay, with individual compensation commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases.