Enterprise Account Executive (New York)

ABOUT THE ROLE: PagerDuty is a leader in Digital Operations Management, helping organizations deliver a perfect digital experience to their customers. As a high-performing, customer-focused team, we're seeking an Account Executive to drive growth and expansion within an established customer portfolio. This role combines strategic account management with consultative enterprise selling, partnering with C-level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi-product adoption. WHAT YOU'LL DO: - Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities. - Build and maintain trusted executive relationships through regular in-person engagement and consultative selling. - Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning. - Drive adoption of PagerDuty's Operations Cloud by articulating clear business value and ROI. - Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities. - Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework. - Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention. WHAT YOU'LL NEED: - 8+ years of experience in B2B sales, account management, or expansion roles within SaaS or cloud software. - Proven success managing a quota in complex, long-cycle enterprise sales. - Demonstrated experience selling to and influencing C-level executives. - Proficiency with Salesforce (SFDC) for pipeline management and forecasting. - Bachelor’s degree or equivalent experience. - Expertise applying MEDDICC and Command of the Message (COM) methodologies is a plus. - Experience managing high-value accounts and track record of success with multi-product sales and solution-based selling models are also desirable. WHY REMOTE: PagerDuty operates a hybrid work model with offices in 8 major cities. While we offer flexibility within our established locations, we cannot employ candidates residing in certain locations. You must reside in an eligible location, which varies by role. BENEFITS: The base salary range for this position is $130,000 - $154,000 USD. This role may also be eligible for bonus, commission (50/50 split), and/or benefits.